Senior Associate - Content Manager – Payments

Are you a creative thinker with a passion for developing innovative content strategies that help drive revenue and enhance brand recognition? Join our team and make an impact.

As a Content Manager within the Commercial Banking Sales division of our Commercial and Investment Bank, you will play a crucial role in ensuring the accuracy and compliance of product sales materials, proposals and various content across multiple platforms. Your efforts will contribute to generating new revenue and retaining existing clients. You will oversee administrative functions within the team’s Workfront system, manage project details for content review cycles, upload new or updated content to various content management systems and handle the team’s mailbox. You will independently manage content projects from inception to completion, ensuring content is validated for accuracy, compliance and proper positioning within our content management system.

Job responsibilities

• Manage asset update projects with subject matter experts to govern and publish standard content for internal and client-facing sales assets, including RFPs and product sales materials, across multiple content management systems.

• Manage recertification projects for assigned products and industries to ensure content is accurate and remains compliant.

• Make independent decisions guided by established policies and practices.

• Demonstrate advanced knowledge of assigned products and a broad understanding of all treasury services products and processes.

• Maintain projects accurately and in a timely fashion using Workfront.

Required qualifications, capabilities and skills

• 3+ years of experience in sales, implementation, or support of treasury management or commercial card services, or equivalent experience in technical, business, or proposal writing, in banking/treasury services products. 

• Proven experience in content management and strong project management skills.

• Excellent business writing, editing, communication, grammar, interpersonal and organizational skills.

• Ability to coordinate work across multiple teams and partners to drive progress.

• Strong ability to interact, influence and communicate effectively at all organizational levels.

• Intermediate to advanced proficiency in Microsoft Office (Excel, Word, PowerPoint, Teams) and LLM prompting.

• High level of independence, energy and integrity, with respect for diverse opinions and styles and accountability.

• Schedule flexibility to meet deadlines and work flexible hours as required.

Preferred qualifications, capabilities and skills

• Hands-on experience with Adobe Experience Manager (AEM) and LLM applications or similar systems.

• Working knowledge of project management tools (e.g., Workfront, Tableau, Alteryx or Monday.com).

• In-depth knowledge of treasury services or commercial card products and services.