Product Implementation Specialist

• Apply developing critical thinking skills to resolve routine queries and escalate any unusual situations in the onboarding process.  
• Utilize beginning proficiency in data and tech literacy to analyze and interpret data, providing continuous insights to inform decisions.  
• Contribute to the team's efforts by using influence and persuasion skills to establish credibility and trust during the client onboarding process.  
• Enhance emotional intelligence by recognizing, understanding, and managing emotions in professional interactions with clients and team members. 
• Develop onboarding project management skills under the guidance of experienced VP-CO’s (Vice President, Client Onboarding)
• Innovate and explore enhancements in service delivery.
• Handle your own queue of projects, ensure adherence to project methodology and protocols to minimize risk.
• Enhance project support processes and optimize efficiencies.
• Explore creative and innovative ways to enhance project support processes and optimize efficiencies.
• Utilize creative problem-solving and solid decision-making abilities to deliver business-driven results.

Required qualifications, capabilities and skills  

• Demonstrated ability to apply critical thinking skills to resolve routine queries and escalate unusual situations.  
• Proven experience in using influence and persuasion to establish credibility and trust in a professional setting.  
• Beginning proficiency in data and tech literacy, with a willingness to understand new/emerging technologies that impact business.  
• Developing emotional intelligence skills, with a focus on recognizing, understanding, and managing emotions in professional interactions.  
• Strong personal and team organizational skills to meet deadlines in a fast-paced environment, with emphasis on time management and attention to detail
• Proactive and intrinsically motivated. Flexible in a dynamic work environment
• Excellent written and verbal communication, adaptable to different audiences
• Skills in digital innovation, adoption, and literacy (API, Transmission, Coding, etc)

Preferred qualifications, capabilities and skills  

• Utilize presentation skills to clearly communicate onboarding procedures and updates to clients and stakeholders.  
• Oversee project management activities to ensure timely and successful client onboarding.  

Please note this role is not eligible for employer immigration sponsorship