Product Delivery Associate- Operations

 Job responsibilities

• Supports delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies
• Contributes to change management activities across functional partners and documents adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Documents blockers and impediments to aid with dependency management and resource availability
• Collaborates with the Product Delivery Manager to engage stakeholders and cross-functional partners to manage dependencies and timelines
• Lead end-to-end pilot delivery, including intake, planning, execution, evaluation, and scaling recommendations.
• Conduct impact assessments and translate findings into readiness and adoption plans.
• Execute and coordinate change requests for system enhancements, ensuring pilot readiness and adoption.
• Manage timelines, dependencies, blockers, and stakeholder alignment across functions.
• Drive change management activities, ensuring compliance with risk, controls, and regulatory requirements.
• Facilitate working sessions, provide project updates to senior leaders, and support performance reporting with actionable insights.
• Identify and influence process improvements and efficiencies using pilot learnings and feedback

Required qualifications, capabilities, and skills

• 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area
• Demonstrated experience or equivalent expertise in product management, project management, or a relevant domain area
• Exposure to operational management and change readiness workstreams
• Proven experience in process management, impact assessments, and managing change requests.
• Strong analytical skills to assess user impacts and recommend process improvements.
• Excellent communication skills, engaging across business levels and with senior leaders.
• Ability to prioritize and solve problems for diverse, concurrent change requests.
• Strong collaboration skills, working with resources while maintaining clear direction.
• Understanding of product lifecycle and business readiness with practical delivery focus.
• Flexible and organized to meet tight deadlines in a dynamic environment.
• Strong interpersonal skills and ability to drive adoption through structured change execution.

Preferred qualifications, capabilities, and skills

• Emerging knowledge of product release and deployment processes 
• Planned, executed, and evaluated pilot programs, defining success criteria and scaling recommendations.
• Managed product or platform-wide release and deployment processes.
• Implemented continuous improvement practices based on outcomes and feedback.
• Strong knowledge of product development lifecycle, design, and data analytics.
• Supported product performance reporting and turned insights into rollout actions.
• Influenced cross-functional partners and aligned stakeholders through change and ambiguity.