Principal Program Manager-Delivery Strategy & Operational Excellence

Oracle’s Strategic Customer Engineering organization enables Oracle’s most strategic customers to successfully plan, acquire, and consume OCI services at scale. Our customers run mission-critical and AI-intensive workloads on Oracle Cloud, and our mission is to ensure customer growth plans are translated into predictable and executable technical outcomes. 

The Technical Delivery organization serves as the execution and delivery orchestration layer between Customer Management, Technical Demand, Capacity Management, Product, Engineering, Data Center Build, Networking, Operations, and regional delivery teams. The team is responsible for converting accepted strategic customer demand into executable delivery plans, dependency resolution, readiness tracking, risk mitigation, and documented handover. 

As a Delivery Strategy & Operational Excellence PM, you will help define, implement, and improve the operating mechanisms that allow Technical Delivery to scale across strategic customer programs. You will focus on delivery governance, lifecycle controls, acceptance criteria, handover standards, KPI definitions, risk processes, reporting standards, and repeatable execution mechanisms. 

You will partner closely with delivery PMs, functional teams, tooling teams, and leadership to reduce manual coordination, improve reporting credibility, clarify accountability, and ensure teams are operating through a consistent delivery model.