HR Excellence Specialist

About the Opportunity

This job description is intended to describe the general nature and level of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. 

JOB SUMMARY

The HR Excellence Specialist provides training and support to all employees in response to Workday inquiries. The Specialist is an expert who provides assistance to users in all areas of transaction processing, building capabilities and helping users become more skilled and self-sufficient. 

You will be required to work on campus 4 days per week and 1 day remote.

This is a 6 month fixed-term position. The role is expected to be on-campus 4 days a week (remote on Wednesdays)

Qualifications:

Knowledge of HRIT/HR processes, programs and Workday in order to provide Tier 1 level support. High level of accuracy and excellent attention to detail, and ability to complete tasks in a fast-paced environment. Ability to explain processes and policies in a clear, concise manner while coaching users. Able to audit and analyze Workday data to ensure data accuracy and integrity. Effective communication, interpersonal and organizational skills. Knowledge and skills required for this position are normally acquired through the completion of an Associate's degree or equivalent with one or more years of relevant work. Bachelor’s degree preferred.

Responsibilities:

1) Answer phone calls and resolve ServiceNow tickets: Review, research and resolve tickets on assigned Workday topics in ServiceNow from end users. Maintain a log of routine issues/questions that will provide trends to the HR Excellence Supervisor. These will be reviewed with the Knowledge Manager to aid in identifying and addressing knowledge gaps. The HR Excellent Specialists will regularly audit and analyze Workday data to ensure accuracy and integrity.

2) Review and approve appropriate operational business processes in Workday.

Review and load EIB files into Workday (Student hires, Auto term process, Hires, Additional payments). Manage I-9 reporting.

3) Provide Workday training to all end users (local HR, Managers, and Employees).

The HR Excellence Specialists will train, and coach all end users, to include new local HR personnel and other HR colleagues, on Workday processes. Training may be conducted in a group setting or one-on-one.

4) Participate in special projects.

Position Type

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.  

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

Compensation Grade/Pay Type:

Expected Hiring Range:

With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.