Executive Dining Communications Specialist

The Executive Dining Communications Specialist is the crucial point of contact between Planning and Operations owning change communications and updates for the operations teams—to drive on time, error free execution. This position will also manage formatting and printing of menus and signage, coordinate Rockefeller Client Center - wide communications, announcements, and will provide project support as needed.

As an Executive Dining Communications Specialist in the client center, you will champion seamless change communications and timely updates for operations teams, ensuring flawless execution. You will expertly manage menu and signage formatting and printing, coordinate Rockefeller Client Center-wide communications and announcements, and provide essential project support to drive operational excellence and elevate the client experience.

Job responsibilities

• Effectively serve as the single point of contact between Planning and Operations for all change updates and confirmations.
• Promptly handle last-minute and urgent requests in real time; prioritize, assign, confirm handoffs, and escalate risks as needed.
• Consistently coordinate and maintain a clear communications cadence for announcements.
• Accurately oversee formatting and printing of menus and signage, ensuring brand consistency and timely delivery to service locations.
• Diligently monitor communication channels and relay only critical, actionable updates to support seamless operations.
• Reliably ensure service quality standards are met for a best-in-class client experience.
• Efficiently oversee daily service plans and delegate assignments.
• Proudly uphold JPMC Client Dining standards for service, appearance, and conduct; promote positive public and employee relations.
• Actively foster teamwork and a positive work environment within Client Centers.
• Responsively resolve guest complaints and issues, escalating to the General Manager as needed.
• Proactively seek process improvements to enhance quality and outcomes.

Required qualifications, capabilities and skills

• Demonstrably possess 3+ years of fine dining and/or luxury hotel experience.

   

• Consistently show commitment to excellence in all aspects of service and operations.
• Passionately embrace food and the hospitality industry, driving superior guest experiences.
• Competently apply strong computer skills and knowledge of Microsoft Office 365

Preferred qualifications

• Effectively bring 3+ years of management experience, preferably in a multi-outlet establishment.