Business Process Analyst

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

At Caterpillar, you’ll help power the systems that keep our global operations moving. This role blends business process analysis with hands‑on application support, giving you the opportunity to improve how critical financial and operational data flows across the enterprise. You’ll work closely with cross‑functional teams, support system enhancements, and ensure our customers, dealers and internal partners receive accurate, timely, and reliable information.

Why Join Us:

• Contribute to high‑impact processes that directly support Caterpillar’s global dealer network.

• Build expertise in enterprise tools like Salesforce, Coupa, and core Caterpillar applications.

• Join a collaborative team that values accuracy, problem‑solving, and continuous improvement.

• Grow your skills in business systems, analytics, and operational process optimization.

• Be part of a company known for stability, innovation, and meaningful work worldwide.

What You Will Do:

• Execute customer support processes for new and existing applications.

• Monitor application performance, troubleshoot issues, and recommend improvements.

• Translate client requirements into functional documentation and support technical design and test planning.

• Support operational workflows to ensure accuracy, compliance, and timely execution.

What Skills You Will Have:

Business Acumen Demonstrates an understanding of how accurate invoicing and AP/AR activities influence financial outcomes and dealer relationships. Applies this awareness when reviewing billing data or resolving discrepancies. Uses sound judgment to support decisions that impact operational and financial performance.

Business Process Design Shows the capability to support structured, repeatable billing workflows that ensure accuracy and consistency. Applies basic process design principles to maintain clean handoffs and documentation. Identifies opportunities to refine steps within the invoicing cycle.

Decision Making & Critical Thinking Demonstrates sound judgment when evaluating billing issues and determining next steps. Applies a disciplined approach to resolving discrepancies and escalating when appropriate. Uses analytical thinking to ensure invoices and usage data are complete and accurate.

Effective Communication Communicates clearly with customers, dealers and internal teams to address billing questions and maintain alignment. Adapts communication style to the audience and avoids unnecessary technical language. Listens actively and responds with timely, accurate information.

Managing Multiple Priorities Shows the ability to balance invoicing cycles, AP/AR tasks, and usage‑based billing deadlines. Demonstrates strong organization and follow‑through in a fast‑moving environment. Adjusts smoothly to shifting priorities while maintaining accuracy and compliance.

Requirements Analysis Applies basic requirements analysis concepts when gathering information needed for accurate billing and system inputs. Demonstrates understanding of functional requirements and how they support invoicing workflows. Ensures data and documentation align with business needs and system expectations.

Top Candidates Must Have:

• Experience processing customer invoices and managing AP/AR activities.

• Proficiency in Excel for maintaining customer data and tracking billing.

• Hands‑on experience using Coupa for invoices, approvals, and POs.

• Ability to act as the primary contact for resolving customer or dealer billing issues.

Additional Details:

• Primary work location: Peoria, IL with a requirement to work on‑site full‑time at a Caterpillar facility

• Domestic relocation assistance: Not available

• Travel requirements: less than 5%

• Sponsorship: Visa sponsorship, international assignments, and payroll transfers are not available

Posting dates: 4/16/2026 - 4/23/2026

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. 

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.     

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.  Qualified applicants of any age are encouraged to apply.

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