Cloud Support Engineer (DTS)

Amazon Web Services

3 - 6 years

Bangalore

Posted: 22/09/2023

Job Description

Every day will bring new and exciting challenges on the job while you:

• Learn and use ground breaking technologies.

• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.

• Interact with leading engineers around the world.

• Partner with AWS teams to help reproduce and resolve customer issues.

• Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.

• Drive customer communication during critical events.

• Drive projects that improve support-related processes and our customers’ technical support experience.

• Write tutorials, how-to videos, and other technical articles for the developer community.

• Work on critical, highly complex customer problems that may span multiple AWS services.

BASIC QUALIFICATIONS:

- Bachelor’s degree in Information Technology, Computer Science, Engineering or a related field.

- Requires minimum of 3+ yrs experience in relevant technical position

- Strong understanding of networking protocols: DNS, HTTP, SSL, SFTP, TCP and UDP.

- Experience with web-based services and applications, Apache, Tomcat etc. Knowledge of client/server and distributed systems architectures.

- Strong Unix/Linux or Windows system administration skills.

- Knowledge of filesystem, block and object storage.

- Knowledge of Storage architectures and backup/DR strategies

- Experience operating and troubleshooting email services and SMTP.

PREFERRED QUALIFICATIONS:

- Understanding of Content Delivery Networks

- Experience troubleshooting filesystem, block and object storage

- Experience with scripting (i.e. bash, Python, PowerShell etc.)

- Detailed knowledge of storage protocols: iSCSI, NFS, SMB

- Expertise with network troubleshooting and tools e.g. iperf, MTR, traceroute, dig, Understanding of streaming video (H264, MP4, WEBM, HLS, Smooth Streaming)

- Understanding of video compression & Delivery (Codecs & Containers, Streaming Protocols)

- Prior working experience with AWS e.g. AWS S3 storage, Cloudfront, Storage Gateway, Glacier, Simple Email Service, Snowball, AWS Elemental Media Services, Kinesis Video Streams, Elastic Transcoder, AWS Transfer for SFTP, Datasync and AWS Backup.

- Experience with Cloud architecture patterns and distributed computing concepts

- Messaging and Queueing experience

- Experience working with REST API based services

- Exposure to OS and networking security concepts and standard methodologies

About Company

Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing. The ultimate benefit of cloud computing, and AWS, is the ability to leverage a new business model and turn capital infrastructure expenses into variable costs. Businesses no longer need to plan and procure servers and other IT resources weeks or months in advance. Using AWS, businesses can take advantage of Amazon's expertise and economies of scale to access resources when their business needs them, delivering results faster and at a lower cost.