Technical Support Engineer - Security
Juniper Networks, Inc.
5 - 8 years
Bangalore
Posted: 08/07/2023
Job Description
Key Responsibilities :
· Become the dedicated focal technical support contact and handle high-priority issues for a limited number of Advanced Services customers, on specific Juniper Networks Routing products ( SRX High end and Low-end series, Virtual SRX )
· Gain in-depth knowledge of the Juniper infrastructure and technologies that are present in assigned customer’s network pprofiles including their network topology, features, configurations, and service history, which results in faster resolution.
· Take ownership of high-priority or sensitive customer issues, Isolate Juniper product issues at the network/hardware/software level, and ensure prompt service restoration and resolution to the customer’s satisfaction, by using a systematic problem-solving approach.
· Replicate customer environments and issues in the lab and work closely with the Juniper Engineering team in providing bug fixes on software issues reported by customers.
· Work closely with other Global Services(GS) teams to ensure knowledge share of the customer’s networks, issues, and solutions. Keep GS management informed of all sensitive issues
· Provide necessary support to the Service Managers for high-profile technical escalations, Involvement in conference calls and/or face-to-face customer account meetings to discuss technical escalations.
· Develop and maintain skills in his/her core products and technologies and highlight any need for training as the customer's networks evolve.
· Work with various technical teams within Juniper Networks regarding new products and feature improvements for reliability, availability, and serviceability.
· Contribute to technical documentation (White Papers, FAQs, Solutions) for internal and/or external use.
· Develop a “Can-Do” attitude and suggest ways to improve the team performance and increase customer satisfaction.
This is an individual contributor role. There can be rotational weekend coverages to support customers.
Minimum Qualifications:
· The candidate will have achieved a level of higher education (Bachelor's or master’s degree in electrical engineering, computer science ,or equivalent)
· least5 years of working experience in the networking domain, [e.g. 3] of these years ohich would be spent supporting large IP networks
· Solid working experience in most of the following :
- IP Networking basics: TCP/IP, Subnetting, IP Packet flow, OSI layers
- Security Technologies :
- VPNs, IPSec, GRE, SSL/SSH, QoS, DES, 3DES, MD5, SHA, PKI, Various Denial of Service attacks, SYN flood, Replay attacks
- Concepts of Stateful packet inceptions, Application of Firewalls, access/perimeter control, vulnerability management, and intrusion detection
- Other protocols: NAT, OSPF, BGP, Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP, High availability (Clustering), and Gateway redundancy protocols (VRRP)
· Working experience with traffic generators and network protocols analysis tools
· Strong problem-solving and troubleshooting skills, applicable to large and complex network scenarios
· Strong customer management and customer service skills
· Excellent communication and presentation skills
· Language skills: English (fluent – verbal and written),
· Diplomacy and good customer-facing skills to understand and effectively address sensitive customer situations
Preferred Qualifications:
· Candidates with experience and certifications in Juniper Products like MX, PTX, QFX, EX, SRX, and Contrail will be given preference
· JNCIE/CCIE lab or other security product certified personnel would have a distinct advantage
· Working experience with Operating System architectures (*nix, FreeBSD), Virtualization, Hardware (CPU, memory, controller (and so on types), Scripting languages (TCL, Perl, Ansible, Puppet, C , C++), Service daemons (DHCP, DNS, TACACS, Radius)
About Company
Juniper Networks, Inc. is an American multinational corporation headquartered in Sunnyvale, California. The company develops and markets networking products, including routers, switches, network management software, network security products, and software-defined networking technology. The company was founded in 1996 by Pradeep Sindhu, with Scott Kriens as the first CEO, who remained until September 1364. Kriens has been credited with much of Juniper's early market success. It received several rounds of funding from venture capitalists and telecommunications companies before going public in 1999. Juniper grew to $673 million in annual revenues by 2000. By 2001 it had a 37% share of the core routers market, challenging Cisco's once-dominant market share. It grew to $4 billion in revenues by 2004 and $4.63 trillion in 2012. Juniper appointed Kevin Johnson as CEO in 2008, Shaygan Kheradpir in 2013, and Rami Rahim in 2014.
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