Essential Skills:

• Bachelors/master’s degree with minimum 8-10 years experience supporting Collaboration Products, including significant analytical and troubleshooting skills, shown crisis management skills, and ability to handle critical customer issues/problems.
• Experience in a NOC, TAC environment is good to have
• Deep understanding of Cisco Collaboration products and technologies.
• Understanding and knowledge of Linux, Python, and Virtualization.
• Apply analytical skills and technical knowledge to tackle product and software problems of moderate to high complexity. Guide and provides support on a worldwide basis.
• Deliver technology/product training and intellectual property material as required, including mentoring other engineers.
• Excellent communication & interpersonal skills, Effective consulting, and communication skill.
• Well-versed in industry trends.
• CCIE or industry equivalent is a requirement.

Extended Skills:

• Experience with SIP, H323, MGCP, RTP, TCP/IP, TLS, VoIP, and NAT with deep understanding and hands-on troubleshooting expertise.
• Experience with any enterprise collaboration technologies, including Cisco Webex Calling, Webex Contact Centre, Cisco on-premises collaboration services (CUCM, Unity Connection, Jabber, UCCX, UCCE, Expressway), and hybrid interoperability with Webex cloud services, Telepresence endpoints, IP Phones, and UC infrastructure (CUBE, SBC, PSTN, ITSP)
• Good understanding of Linux, Unix, DNS and DHCP, Active Directory (Azure AD)

Emerging Skills:

• CCIE Collaboration certified. VCP, RedHat Certification a plus.
• Knowledge of Emerging technologies like WebRTC, Cloud architecture, and SSO will help.
• Experience developing solutions and passion for coding/scripting/Automation (python, java, C++ .NET, shell script) could be an added advantage.