Application Support - C11

Responsibilities:

•       Provides quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed

.•      Responsible for Batch Management , End of version Software's and toolsets Upgrades , Automate Manual Tasks and Platform Build Project Management.

•      Maintains application systems that have completed the development stage and are running in the daily operations of the firm.

•      Maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.

•      Start of day checks, continuous monitoring, and regional handover.

•      Perform same day risk reconciliations

•      Ensure Daily core account Batches are stable and Meet SLA

•      Develop and maintain technical support documentation.

•      Identifies ways to maximize the potential of the applications used

•      Assess risk and impact of production issues and escalate to business and technology management in a timely manner.

•      Ensures that storage and archiving procedures are in place and functioning correctly

•      Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.

•      Act as a liaison between users, interfacing internal technology groups and vendors.

•      Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.

•      Ongoing capacity planning and expansion to keep pace with rapidly increasing platform needs.

•      Accountable for Environment stability , quality, performance, reliability, serviceability, 

•      Acts as SME to senior stakeholders and /or other team members.

Qualifications:

•       7-10 years’ experience in an Application Support role.

•      Knowledge of Core Account Batches, Interfaces, DevOps.

•      Experience installing, configuring or supporting business applications.

•      Experience with some programming languages and willingness/ability to learn.

•      Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization

•      Experience in application support and banking domain specifically in Flexcube, Kafka, EMS, Fuse, Talend administration 

•      Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.

•      Demonstrated analytical skills

•      Issue tracking and reporting using tools

•      Knowledge/ experience of problem Management Tools

.•      Good all-round technical skills

•      Effectively share information with other support team members and with other technology teams

•      Ability to plan and organize workload

•      Consistently demonstrates clear and concise written and verbal communication skills

•      Ability to communicate appropriately to relevant stakeholder

•      Experience with handling Linux Operating systems

•      Proficient in SQL using Oracle and SQL server DB

•      Web application support experience especially with WebSphere environment and Weblogic environment

•      Middleware exposure including NDM, MQ, EMS, Kafka and SFTP

•      Experience with ITRS Geneos monitoring tool, Kibana, AppDynamics and Splunk Tool Sets

•      Experience with scheduling jobs using Autosys tool

•      Experience with Scrum methodologies and JIRA

•      Good to have - Experience with cloud based technologies - Openshift, Couchbase, MongoDB

Education:

• Bachelor’s/University degree or equivalent experience