Zscaler

Greetings From TCS!!

Position: Zscaler

Experience: 4+ years

Location: Walkin interviews on 10-Jan-25(Saturday) at below locations.

Chennai

TCS Sholinganallur Kumaran Nagar, 415/21-24, TNHB Main Rd, Chennai, Tamil Nadu

Bangalore

TCS PSN Office, PRESTIGE SHANTINIKETAN, Crescent-3,Sadaramanagala Village & Sy.No.129/2 & 130, Krishnarajapuram Hubli, Bangalore East Taluk, Bangalore - ,Karnataka,

Hyderabad

TCS Deccan Park, Madhapur, Hyderabad, Telangana

Pune

Tata Consultancy Services, Sahyadri Park 1, Rajiv Gandhi Infotech Park, Hinjewadi Phase 3, Pune -

Job Description :

Monitor Zscaler dashboards, alerts,

Having extensive knowledge in ZIA,ZPA and other Zscaler modules

Responsible for creating and managing policies

Validate connectivity for newly onboarded users/locations (ping, traceroute, basic logs).

Check for and respond to user complaints about web access, SSL inspection issues, slow browsing.

Responsible installation and upgradation of ZCC connectors

Apply approved content categorization or simple policy changes (per change control).

Rapidly diagnose common access issues and implement documented workarounds.

Maintain accurate ticket records and knowledge articles.

Investigate escalated incidents: log analysis, packet capture review, proxy debug traces.

Implement and test policy changes that require more permissions/understanding.

Configure and maintain forward proxy and GRE/IPsec tunnels; validate Zscaler App (Z App) deployments.

Tune policies based on business needs and analytics.

Review and remediate false positives/negatives for blocked categories and cloud apps.

Perform license and feature usage analysis; recommend adjustments.

Coordinate with vendors (Zscaler support) for defect tickets and escalations.

Lead routine configuration audits; review admin roles, API key usage and secrets.

Participate in change advisory board (CAB) for planned policy-rollouts.

Create/maintain advanced runbooks, troubleshooting playbooks, and onboarding guides.

Oversee severity-1 incidents and coordinate cross-functional resolution.

Approve and design high-impact policy and architecture changes.

Mentor L2/L1 and perform quality reviews of runbooks.

Review security posture: SSL inspection policies, data protection/DLP alignment.

Lead projects: ZPA application segmentation, ZIA for new regions, migration from traditional proxies.

Capacity planning for bandwidth, logging, node usage and license forecasts.

Drive automation (Infrastructure-as-Code / scripts) for repetitive changes and deployments.

Note: Candidates who are available for Walkin only apply.

Regards,

Divya Jillidimudi