Workforce Management (WFM) Lead

Role Overview

We are looking for a Workforce Management professional with strong experience in workforce planning, demand-to-fulfilment lifecycle management, and bench governance. The role will work closely with Delivery, Sales, Talent Acquisition and Practice leaders to ensure optimal talent deployment and fulfilment efficiency.

Key Responsibilities

• Manage end-to-end demand fulfilment: demand intake, validation, prioritization, and internal staffing coordination.
• Track and govern bench and redeployment, ensuring faster staffing and minimizing bench cost.
• Maintain real-time visibility of resource supply, demand pipeline, critical skills, and risks.
• Partner with TA for external hiring and L&D / Practices for upskilling/reskilling alignment.
• Monitor utilization and billability metrics, including fulfilment SLAs and workforce KPIs.
• Build and publish dashboards/reports for leadership on fulfilment trends, forecasting and workforce insights.
• Drive process, data quality, and automation improvements within WFM.

Required Skills & Experience

• 1012 years of hands-on experience in WFM / Resource Management / Capacity Planning in an IT services environment.
• Strong understanding of technology skills and IT project lifecycles.
• Expertise in bench management, fulfilment operations, and workforce analytics.
• Advanced proficiency in Excel / Sheets, reporting and WFM tools.
• Excellent communication and stakeholder management skills with ability to influence across functions.

Good to Have

• Exposure to Data Analytics and AI talent landscape.
• Experience using analytics/BI platforms (Power BI / Tableau / Qlik) or AI-enabled matching engines.

Attributes for Success

• Analytical thinking, sense of urgency, data discipline
• Strong collaboration & negotiation skills
• Ability to work in a fast-paced and dynamic business environment

Education

Bachelors or Masters degree in Business/ HR/ Engineering / Technology / IT.

Certifications in WFM / Analytics/ Project Management are an advantage.