Role: Windows/EUC/AD/VMWare

Location: Chennai

Experience: 4-10 years

Mode of interview : walk in interview on 21-Mar-26 (F2F)

Must have:

End-user facing expertise in providing remote support for hardware and software issues within end-user computer systems to include desktops, laptops, printers and mobile apps
Advanced knowledge and training in configuration, installation and troubleshooting desktops (MAC and PC), laptops, printers and mobile applications
Responds to end-user product related questions for all supported hardware, software and applications
Understands and maintains/outperforms service levels established
Analyzes problems to identify problem area(s) and provide corrective action, recommending solutions to client application and account related issues
Will perform analysis, diagnosis, and resolution of complex desktop/ laptop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed
Install, configure, test, maintain, monitor, and troubleshoot end user workstations and related hardware and software in order to deliver required desktop service levels
Receive and respond to incoming requests regarding desktop problems
Experience with Networking and Servers most helpful as well!
Work closely with Desktop Support team members and refine process for efficiency
Collaborate with users to troubleshoot and fix issues
Ensure all support issues and solutions are documented in the Ticketing system

Good to have:

Secondary Skillset: Vmware Administration or Citrix Administration or any relevant flavors.
The Active Directory Administrator will be responsible for Identity and Access Management
Adding, modifying, and removing users using Active Directory
Office 365 Account Provisioning, support, maintenance, and administration
Qualifications for the Active Directory Administrator

Windows/EUC/AD/VMWare