WFM Program Manager , RCO WFM
Amazon
5 - 10 years
Hyderabad
Posted: 18/07/2025
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Job Description
The Registration & Compliance (R&C) organization is responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the 'ill
- intentioned'.
Protecting the interests of the end users is our top priority, balancing being compliant and giving a great customer experience.
Our team achieves this objective through a combination of automated and manual investigations of the seller transactions on our marketplace.
We are looking for a exceptional leader who is passionate about the Customer Experience, who thinks/acts globally, and who has the ability to contribute major new innovations in the industry to join us as Workforce Program Manager.
Key job responsibilities
- Lead various projects for WFM and Ops which has direct impact on cost, sla and SX.
- Primary responsibility for functions within R&C owning end to end Service level delivery and Headcount utilization
- Provide a blended leadership support of multiple programs by looking into inhouse cross flexing, outsourcing opportunities, managing tool migrations ,etc
- Clearly communicate dependencies and partner with team’s on changes or deviations to plan
- Participate in wider R&C projects and initiatives.
- Coordinate with Operations, Training, Vendors, Capacity Planning, Forecasting and Finance teams to meet the project timelines with right level of approval mechanisms
- Fully leverage existing technology, including global standardization of reporting
- Root cause analysis and corrective action plan for variances in vendor operational performance
- Proven track record of sound decision making, taking ownership, and delivering results in a leadership role.
- Track record of having earned the trust of leadership by challenging norms, upgrading team performance, enabling growth, and improving efficiency.
- Ability to dive deep into data, existing processes, people, and technology challenges in order to identify risks and opportunities.
Basic Qualifications
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non
- tech teams experience
- Experience defining program requirements and using data and metrics to determine improvements
- Experience defining program requirements and using data and metrics to determine improvements
- Bachelor’s Degree in a quantitative field (engineering, economics, math, statistics)
- Experience of 5+ years in leading a workforce planning team and outsourcing projects.
- Experience building capacity models using various statistical tools for forecasting and optimization.
Preferred Qualifications
- Masters Degree in a quantitative field (engineering, economics, math, statistics) ·
- Experience in Aspect or equivalent eWFM platform ·
- Experience in advanced data analytics, relevant to WFM and Ops metrics ·
- Experience in managing multi
- geography based teams
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how
- we
- hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
About Company
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially focused on selling books online, it quickly expanded into a broad range of products and services, including electronics, cloud computing (via Amazon Web Services), streaming, and artificial intelligence. Amazon has revolutionized online shopping with fast delivery, personalized recommendations, and a subscription service called Amazon Prime. It is one of the world's largest and most valuable companies, with a significant impact on retail, technology, and logistics.
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