VIP Support SME
TCS
8 - 10 years
Delhi
Posted: 15/11/2025
Job Description
Provide personalized, high-quality technical support to VIP clients.
Act as the primary escalation point for complex or sensitive client issues.
Lead and manage a team of support specialists, ensuring consistent performance and service excellence.
Develop and implement processes to improve VIP support delivery and client satisfaction.
Collaborate with internal teams (e.g., product engineering, sales) to resolve client concerns effectively.
Monitor service metrics and client feedback to identify areas for improvement.
Maintain detailed documentation of VIP interactions, resolutions, and service history
Stay current with product updates, industry trends, and emerging technologies to better serve VIP clients.
Ensure confidentiality and data protection in all client interactions.
Drive initiatives to enhance client retention and loyalty through proactive engagement.
Develop and maintain VIP support protocols and service-level agreements (SLAs).
Conduct regular reviews and feedback sessions with VIP clients to understand evolving needs.
Identify opportunities for automation and process improvement in VIP support workflows.
Train team members on handling sensitive client interactions and maintaining discretion.
About Company
Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.
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