Training Specialist

Role: Facilities & Operations Training Specialist

Experience Range: 8- 10 years

Location: Bangalore

Job Summary: We are seeking a dynamic and experienced Facilities & Operations Training Specialist to design, deliver, and manage training programs tailored for our Facilities and Operations teams. The ideal candidate will bring a deep understanding of facilities management processes, hands-on training experience, and a passion for developing people to enhance performance and service quality. This role will closely collaborate with the Facilities leadership team and the L&D function to ensure training programs align with business goals, operational standards, and customer experience outcomes.

Key Responsibilities:

1. Training Design and Development

• Conduct training needs analysis in coordination with the VP Facilities & Operations and L&D team.
• Design training content, modules, and toolkits specific to facilities and operations processes (e.g., housekeeping, maintenance, soft services, vendor management, safety, and compliance).
• Create engaging learning materials in multiple formatspresentations, SOP videos, role-play exercises, and simulation-based sessions.
• Ensure training materials are regularly updated based on operational changes, guest feedback, and audit results.

2. Training Delivery and Facilitation

• Deliver effective onboarding and skill enhancement training for operations, facility executives, and front-line staff.
• Facilitate both classroom and on-the-floor sessions across multiple centers, ensuring consistent learning experiences.
• Adapt training delivery style to suit diverse audiences and language groups for better understanding and retention.
• Conduct refresher programs and certification-based assessments to ensure compliance with company standards.

3. Training Impact Measurement and NPS Tracking

• Track and report training effectiveness using pre-and post-training assessments, feedback surveys, and NPS scores.
• Analyze learning data and provide actionable insights to leadership for continuous improvement.
• Maintain detailed MIS on training schedules, attendance, completion rates, and outcomes.
• Partner with the L&D team to implement learning analytics frameworks and track ROI on training initiatives.

4. Cross-Functional Collaboration

• Collaborate with the Facilities, Operations, HR, and L&D teams to ensure alignment between business priorities and training goals.
• Support new initiatives (e.g., tech tool rollouts, safety protocols, customer experience enhancements) through structured training interventions.
• Liaise with vendors and subject-matter experts when external expertise is required for specialized topics.

5. Quality and Compliance Standards

• Ensure that all training adheres to company policies, safety protocols, and quality standards.
• Support internal audits by maintaining accurate training documentation and records.

Desired Skills & Competencies:

Strong knowledge of facilities management operations, including housekeeping, maintenance, and soft services.

• Proven experience in training design, facilitation, and evaluation within a facilities or operations environment.
• Excellent communication, presentation, and interpersonal skills.
• Fluency in English, Kannada, and Hindi essential for engaging regionally diverse teams.
• Proficiency in Microsoft Office Suite, Google Workspace, and LMS or learning analytics tools.
• Strong analytical mindset with the ability to interpret feedback and measure learning outcomes.
• High energy, empathy, and the ability to influence learners and stakeholders effectively.

Desired Attributes

• Bachelors degree in any discipline; a specialization or certification in Training & Development, Learning Design, or Facilities Management is preferred.
• Certification in Instructional Design, Train-the-Trainer (TTT), or similar credentials will be an advantage.

Why Join BHIVE

• Growth & Impact: Play a pivotal role in BHIVEs expansion across multiple cities in India.
• Career-defining Exposure: Shape how BHIVE scales into new cities and new centers, combining strategy with execution.
• Culture & Benefits: Vibrant team, competitive compensation, medical insurance, performance awards, inclusivity.