Trainer
Wipro
2 - 4 years
Hyderabad
Posted: 07/06/2025
Job Description
Job Description
Role Purpose
The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process.
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Experience Breakup
• 2 to 4 years working in a content moderation background
• Experience in media industry
• Documentation and document management experience
•. Success in this position requires exceptional content moderation skills; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results
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EssentialHiring Skills
•. Outstanding oral communication - is able to engage an audience effectively
•.English fluency (reading, writing, listening, speaking) in addition to local language, if applicable
•. Documentation skills with knowledge of change control procedures
•.. Client focused and solutions oriented; Good problem solving and analytical skills
•. Ability to stay close to operations and incorporate learning into training curriculum
•. Ability to collaborate and work effectively with cross functional teams
•. Self-learner interested in both the how and the why
•.. Ability to prioritize effectively according to changing circumstances and manage multiple projects while maintaining strict attention to detail
•..Demonstrates ability to coach and provide feedback to agents
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Responsibility
o Planning, design and delivery of Training sessions, including Ad Hoc Training, for both new and existing team members
o Develop effective induction programs to assure new hires embrace the relevant culture and understand required potentially lacking cultural context for markets to be supported
o Monitor and review the progress of trainees through questionnaires and discussions with managers and ensure corrective action when needed
o Ensure Training Quality through Service Level and Training evaluations/assessments
o Communicate with diverse audiences (e.g., employees, management, other sites, etc.) to provide information and clarification regarding training programs, actions, policies, procedures and best practices
o Review existing measurement tools, metrics and feedback to gauge the effectiveness of the training
o Conduct ongoing and thorough analysis of organizational, departmental and individual training needs
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| IC | Nonvoice | 24x7 shift rotational | Bachelors degree or equivalent diploma | 2-4 years |
Experience: 1-3 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
About Company
Wipro Limited is a global information technology, consulting, and business process services company based in India. Founded in 1945, Wipro provides a wide range of services, including software development, IT infrastructure management, and business consulting. The company serves various industries, such as banking, healthcare, and manufacturing, and is known for its focus on innovation and sustainability. With a presence in over 50 countries, Wipro is recognized for its commitment to quality and customer satisfaction.
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