Trading Services Analyst

Job Title

Job Description

Join the game-changers
Graduates with relevant job experience, looking for a rewarding role in a fast-paced job environment A chance to work with the leading CFD provider in Europe and get exposure to the European and global markets (exchanges).

Who we are

We’ve been changing the financial services game since we were founded in 1974, when we invented a whole new category of trading. Today, we’re the world’s No.1 spread betting and CFD provider, with operations in 20 countries across five continents and over 400,000 active clients worldwide. But we know our success is only possible because of our people, who we encourage and empower to be brave, determined and inventive. Join us if you’d like to work in an inclusive, collaborative team that will recognize your talent and allow it to shine.

Where you’ll work

As part of our hybrid working environment, you’ll split your time between home and the office. In this way, you’ll be able to enjoy a better work-life balance and always bring your best self to your role. At the office, you’ll have access to everything you’d expect from a world-class employer, such as a modern working environment, agile spaces, private quiet rooms and breakout areas. Plus, all our offices are located in iconic city centers, close to everything you might need for a rewarding working experience.

Your job location will be Bangalore and you'll service clients across the globe.

How you’ll grow

Your personal and professional development are important to us. As a company that’s constantly redefining the boundaries of possibility, we’ll challenge you to push yourself, accelerate your ambitions and rise to new levels of excellence. We know that’s a big ask, so we’ll make sure that you’re supported all the way, getting the backing you need and the recognition you deserve. If you connect with our vision and can get behind it, you’ll be rewarded with countless opportunities to experience new things and enhance your abilities.

• Addressing queries from our international client base on all of our products (i.e. CFD, Spread bet, Share dealing etc.) and multiple trading platforms
• Investigate trade related queries from rejected orders, trading related charges and stops & limits execution
• Perform administrative tasks for clients across a range of areas, including a fair amount of payment related queries, generating tax statements, reactivating accounts and transfers of accounts into IG
• Provide first line technical support for IT related issues both for our platform and charts.

What you’ll get

• Matched giving for your fundraising activity
• Flexible working hours and work-from-home opportunities
• Performance-related bonuses
• Pension, insurance and medical plans
• Career-focused technical and leadership training in-class and online, incl. unlimited access to LinkedIn Learning platform
• Contribution to gym memberships and more
• A day off on your birthday
• Two days’ volunteering leave per year

Who you are

You’re upbeat and enthusiastic, and you have an open mind and a curious, can-do attitude. You, like us, understand the importance of collaboration and are driven to be the best in what you do. You embody our three core values – to champion the client, learn fast together and raise the bar. You want to be part of a proudly carbon-neutral company that will prioritize your well-being and that of the world around you, helping to create a brighter future for all. A company that embraces diversity and welcomes everyone with respect, regardless of race, age, sexual orientation, gender, identification, faith or culture. If you’re inspired by our way of working and can bring something new to our team of top-notch people, then you’ll find a home here.

• A degree-level education (any subject)
• Experience of working in a customer facing role (Preferable)
• Fluency in English (verbal and written)
• Additional languages at business level advantageous
• Flexibility to operate in 24/7 work environment
• Excellent interpersonal and communication skills
• A logical and analytical approach to problem solving
• Confident to employ basic math’s skills, particularly mental arithmetic
• Strong team player and time management skills
• Literacy in MS Office
• Can handle an administrative role
• An interest in finding solutions for operational inefficiencies

From the team

''A vibrant and ever-challenging work environment that is rewarding in the same vein.''

''An opportunity worth living up to! Opportunities to learn and grow professionally. ''

Number of openings