Telesales Specialist

Job Summary:

The Tele Sales Specialist is responsible for generating sales through outbound and inbound calls, promoting company products/services, converting leads into customers, and maintaining strong customer relationships. The role focuses on achieving sales targets while ensuring excellent customer experience.

Key Responsibilities:

1. Lead Handling & Calling

• Make outbound calls to prospective customers from provided database
• Handle inbound enquiries and convert them into sales
• Identify customer needs and recommend suitable products/services

2. Sales & Conversion

• Explain product features, benefits, and pricing clearly
• Convince and close sales over the phone
• Achieve daily, weekly, and monthly sales targets

3. Follow-up & Relationship Management

• Follow up on leads and enquiries in a timely manner
• Maintain proper call records and customer details in CRM
• Build long-term customer relationships

4. Customer Support

• Answer customer queries regarding products, services, pricing, and policies
• Handle objections and complaints professionally
• Provide accurate information and ensure customer satisfaction

5. Reporting & Documentation

• Update call status, outcomes, and remarks in system daily
• Submit daily and weekly sales reports
• Track lead conversion and performance metrics

Required Skills & Qualifications:

• Any Graduate / Diploma holder (Sales & Marketing preferred)
• 03 years experience in telesales, telemarketing, or call center sales
• Excellent communication skills in English and local language
• Strong convincing and negotiation skills
• Target-driven and self-motivated attitude
• Basic computer knowledge (MS Office, CRM, email)

Preferred Qualities:

• Energetic and positive approach
• Ability to handle rejection and pressure
• Good listening skills
• Professional phone etiquette
• Willingness to work in shifts if required

Salary & Benefits:

• Fixed salary + attractive incentives
• Performance bonuses
• Training & career growth opportunities

If you want, I can next:

• Convert this into LinkedIn / Naukri job post format
• Create an offer letter for Tele Sales Spe