TeleCaller/Branch Executive

About the role :

We are looking for a dynamic and student-friendly Branch Executive who can manage front-desk responsibilities and handle telecalling to support our counseling and sales team. Youll play a key role in guiding students and parents with basic information and ensuring a smooth experience at our branch.

The charter for this role will include:

• Greet and assist walk-in students and parents.
• Manage student appointments and maintain the counselor calendar.
• Handle incoming calls and guide students to the right point of contact.
• Maintain daily visitor logs and ensure the front office is always well-organized and presentable.
• Make outbound calls to prospective students who have shown interest in studying abroad (via leads from website/events/social media).
• Share accurate and basic information about countries, courses, and intakes.
• Follow up on leads and schedule appointments for counseling sessions.
• Maintain proper call logs and update lead data in CRM tools.
• Handle basic queries over call or WhatsApp and guide students to the appropriate counselor.

Ideal Persona would :

• Excellent communication in English, Bengali and Hindi
• Prior experience in telecalling, counseling support, or front office will be an advantage.
• Confident, friendly, and student-oriented approach.
• Strong phone etiquette and listening skills.
• Basic knowledge of MS Excel, Google Sheets, and email communication.
• Ability to multitask and remain calm under pressure.

Your move

Having a busy week? - Simply apply here

Want to skip the queue? - Take out a few mins and write a standout email to us at

Budget - upto 3.5L