Tele Collections Specialist

Job Title: Associate Collections

Location: Mumbai

Working Hours: 11:00 PM 8:00 PM & 6:00 PM - 3:00 AM

About the Role

We are seeking a proactive and detail-oriented Collections Associate to join our team in Mumbai. This role involves hands-on involvement in the end-to-end collections process and offers exposure to credit control, risk assessment, and customer relationship management in a professional B2B environment.

Key Responsibilities

• Conduct regular follow-ups with sellers and buyers for outstanding payments via calls and emails
• Track shipments and align collections with delivery milestones
• Convert outstanding receivables into effective Promises to Pay (PTP)
• Identify potential risks and escalate issues to relevant stakeholders in a timely manner
• Ensure adherence to internal compliance and collection protocols
• Achieve assigned collections targets and contribute to overall team performance

Qualifications & Experience

• Bachelors degree in Commerce, Finance, Business Administration, or a related field
• 15 years of relevant experience in collections
• Prior experience in B2B collections preferred
• Experience handling high-ticket-size accounts
• Exposure to escalation management and compliance-driven collections is an advantage