TechOps-DE-CloudOps-CLOUD COMPUTING - CLOUD INFRA AND PLATFORM MONITORING

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

The opportunity
_x000D_ As a Cloud Infrastructure and Platform Monitoring Analyst, you will be responsible for monitoring cloud infrastructure, responding to alerts, and ensuring platform stability. Your primary role will involve real-time incident detection, initial troubleshooting, and escalation for cloud and application environments. You will collaborate with L2/L3 support and engineering teams to ensure compliance with SLAs, improve monitoring workflows, and enhance platform observability
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Your key responsibilities

• Monitor cloud infrastructure and platform health using predefined observability tools.
• Acknowledge and validate alerts from monitoring tools and determine the next course of action.
• Follow standard operating procedures (SOPs) and runbooks for initial triage before escalating.
• Reassign unresolved incidents and requests in ITSM tool to the correct product teams.
• Ensure accurate ticket documentation with timestamps, initial analysis, and handoff details.
• Communicate clearly with L2/L3 teams and stakeholders to facilitate smooth issue escalation.
• Perform shift handovers with detailed updates to ensure continuity in monitoring.

Skills and attributes for success

• Basic understanding of cloud services such as AWS (EC2, S3, IAM, Secrets Manager).
• Familiarity with observability tools like Datadog, OpenTelemetry (OTEL), Splunk, AWS CloudWatch.
• Ability to strictly follow SOPs and predefined triage steps without deviation.
• Strong attention to detail for accurate documentation and handoffs.
• Good communication skills to effectively collaborate with L3 teams and stakeholders 

To qualify for the role, you must have

• 0-2 years of experience in cloud infrastructure or application monitoring.
• Basic understanding of cloud platform - AWS and operating systems (Windows/Linux).
• Knowledge of monitoring tools like Azure Monitor, AWS CloudWatch, or third-party tools such as New Relic, Datadog, or Grafana.
• Experience working with ITSM tools.
• Basic knowledge of DevOps tools such as Jenkins, Kubernetes, and Git.

Skillset

Must haves 

• Knowledge of any cloud platform with preference to AWS.
• Experience with monitoring tools such as CloudWatch, Datadog, Splunk, and Grafana.
• Ability to respond, troubleshoot, and resolve Cloud Infrastructure and Platform-level issues/alerts.
• ITSM tool: Any (with preference for ServiceNow tool)
• Strong written and verbal communication skills to document and convey technical issues effectively.
• Presentation skills to communicate updates, persuade stakeholders, and facilitate discussions at different levels.
• Interpersonal skills to establish and maintain effective working relationships across teams and stakeholders.

Good to have

• Any cloud certification preferably AWS
• Containerization & Orchestration: Docker, Kubernetes (EKS).
• Log Analysis & Alert Handling: ELK Stack (Elasticsearch, Logstash, Kibana), Cribl
• Infrastructure as Code (IaC) & Configuration Management: Helm, GitOps Framework.
• CI/CD & Source Control: ArgoCD, Harness.io.
• Understanding of DevOps tools such as Jenkins and Infrastructure-as-Code (IaC) tools like Terraform and Ansible.

What we look for 

• Enthusiastic learners with a passion for cloud technologies and DevOps practices.
• Problem solvers with a proactive approach to troubleshooting and optimization.
• Team players who can collaborate effectively in a remote or hybrid work environment.
• Detail-oriented professionals with strong documentation skills.

What we offer
_x000D_ EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. 

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. 
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. 
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. 
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. 

EY | Building a better working world 

 
_x000D_ EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

 
_x000D_ Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  

 
_x000D_ Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.