Techno Functional Consultant - L1

IT BA – UK Saving & Retirement

Role Purpose

Act as domain lead Business Analyst across a series of projects and workstreams within the digital transformation of the Policy Administration activities for a major Savings & Retirement business within the UK Life & Pensions sector.

 

IT BA – UK Saving & Retirement

Job Descripition:

Broad knowledge of the UK Savings & Retirement sector, particularly both individual and workforce pensions

•            Significant Customer Services Transformation experience (multiple projects)

•            Subject matter knowledge of core policy servicing processes (including scheme set up, customer service management, complaints, policy transfer processes)

•            Core consulting skillset and / or significant industry experience in a strategic change capacity within the Insurance sector, with focus on core business analysis competencies

•            Experience working in a hybrid or agile development area (e.g. developing user stories, working in scrum teams)

•            Strong project management and stakeholder communication skills

•            Exposure to digital and platform technologies in the UK Savings & Retirement

•            Strong presentation skills, including verbal presentation and developing compelling PowerPoint presentations

 

Desirable skills:

 

Deep Platform Experience (FNZ ideally, TCS BaNCS, Sonata, iPipeline also useful)

•            Awareness of market trends in Insurance and specifically in Digital Underwriting, Customer Journey Transformation

•            Knowledge and experience of Low / No-Code platforms (e.g. Appian)

•            Data Analytics, AI and Machine Learning experience or exposure (particularly in the Insurance space with platforms such as KOFAX, Five9, Avaamo).

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Deliver

No.	Performance Parameter	Measure
1.	Contribution to customer projects	Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT
2.	Automation	Process optimization, reduction in process/ steps, reduction in no. of tickets raised
3.	Skill upgradation	# of trainings & certifications completed, # of papers, articles written in a quarter

 

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