Techno Functional Consultant - L1

Job Description

ServiceNow Discovery Administrator

Rates -  200K/M

Years - 7+ years

Location - Chennai

The candidate will be responsible for designing, deploying, and managing ServiceNow Discovery and Service Mapping solutions that meet both current and anticipated requirements.

Responsibilities:

• Design, deploy, and managed Discovery and Service Mapping solutions for both on-premise and cloud resources
• Define, create, and manage the Discovery infrastructure, including schedules, credentials, and mid-servers
• Define, create, and manage Service Mapping infrastructure, including patterns
• Provide Governance to ensure the integrity of Discovery and Service Mapping
• Develop, document, implement, and maintain Discovery and Service Mapping governance processes, procedures, and policies
• Create and maintain Discovery-related and Service Mapping-related documentation
• Design, develop, and deploy new Discovery or Service Mapping functionality
• Ensure that Discovery and Service Mapping are performing as expected
• Ensure Discovery meets it requirements, including schedule scope, schedule completion and CMDB data population
• Ensure Service Mapping meets is requirements, including CMDB data population
• Define, create, and monitor Discovery / Service Mapping health reports and dashboards
• Identify, investigate and resolve Discovery and Service Mapping issues
• Design and deploy Discovery and Service Mapping Integrations
• Design, implement, and manage Discovery and Service Mapping integrations with other systems
• Ensure that Discovery and Service Mapping are aligned with other methods of populating the CMDB

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Required Qualifications

• Comprehensive understanding and background in ServiceNow Discovery, including Cloud Discovery, and how each should populate the CMDB
• 2+ years' hands-on experience designing, implementing, and managing ServiceNow Discovery, including ServiceNow Cloud Discovery
• ServiceNow Cloud Discovery experience should include Cloud Storage, Cloud Functions, Cloud APIs, Cloud Containers, etc.
• Experience developing, documenting, implementing, and maintaining ServiceNow Discovery governance processes, procedures, policies and related documentation
• Strong knowledge of IP Subnets to develop effective ServiceNow Discovery schedules
• Experience designing and implementing MID-Servers for ServiceNow Discovery
• Experience creating / updating ServiceNow Discovery IP ranges and schedules
• Experience must include knowledge of, and the ability to properly interpret and act on, CI IRE rules, discovery logs (e.g.: errors), patterns and probes (e.g.: debugging)
• Knowledge of protocols such as HTTP, TCP, SNMP, SOAP, and REST
• System administration experience using SHELL/BASH and / or PowerShell
• Familiarity with XML and JSON/script language concepts
• Strong analytical and problem-solving ability
• Strong interpersonal skills
• Proven self-starter who is resourceful, takes the initiative, and sees it through
• Excellent verbal and written communication skills and a proven ability to interact professionally with a diverse group
• ServiceNow CSA or ITOM  certifications

ServiceNow Discover

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2. Skill upgradation and competency building

• Clear wipro exams and internal certifications from time to time to upgrade the skills
• Attend trainings, seminars to sharpen the knowledge in functional/ technical domain
• Write papers, articles, case studies and publish them on the intranet

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Deliver

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