Technical Writer

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

IAM Technical Writer 

Today’s world is fueled by vast amounts of information. Data is more valuable than ever before. Protecting data and information systems is central to doing business, and everyone in EY Information Security has a critical role to play. Join a global team of over 950 people who collaborate to support the business of EY by protecting EY and client information assets! Our Information Security professionals enable EY to work securely and deliver secure products and services, as well as detect and quickly respond to security events as they happen. Together, the efforts of our dedicated team helps protect the EY brand and build client trust. 

Within Information Security we blend risk strategy, digital identity, cyber defense, application security and technology solutions as we consider the entire security lifecycle. You will join a team of hardworking, security-focused individuals dedicated to supporting, protecting and enabling the business through innovative, secure solutions that provide speed to market and business value. 

The opportunity 

Identity and Access Management (IAM) organization, a part of Information Security which, enables over 400,000 individuals across 140+ countries to access systems and information securely. As a member of the Identity and Access Management (IAM) team this position will contribute towards execution of an IAM roadmap that meets security requirements, including but not limited to security for, a complex Active Directory (AD) environment, hybrid cloud deployment, mobile computing, policy driven security, SSO, identity lifecycle management, and federation focusing on multiple protocols. 

We offer opportunities to develop new skills and progress your career receiving support, coaching and feedback from colleagues around the world. This role will give you an opportunity to work with some of the best talent in the industry! 

As a Technical Writer within Identity and Access Management (IAM) you will be responsible for delivering technical documents for the IAM Engineering team within Information Security. Within the role you will facilitate discussions with engineers and derive technical specifications which will then be transcribed to documents. This position relies heavily on skills such as project management, attention to detail, and the ability to organize complex technical concepts into clear, concise user guides for various audiences.  

Your key responsibilities 

• Conduct technical deep-dive sessions with IAM Engineers and proactively engage subject matter resources to address any gaps between functionality and documentation  

• Develop, write, and update clear, concise, structured user guides, quick start guides, FAQs, release notes, and other learning and help content for multiple products. 

• Review, edit, and/or re-write material prepared by other writers on an ongoing basis to keep documentation up to date and to our current standard. 

• Proactively identify and address documentation needs as well as ensure the quality, discoverability, and accuracy of the content you create and develop. 

• Regularly communicate with product, support, engineering, and other teams about product features, status, and documentation needs. 

• Organize materials and complete writing assignments according to set standards regarding order, clarity, conciseness, style, terminology, grammar, punctuation, and spelling. 

• Contribute to tools and processes that make documentation more accessible, efficient, scalable, and collaborative. 

• Work with other writers, editors, and engineers in multiple levels of the IAM organization to help each other learn and grow, and ultimately deliver the best possible product 

Skills and attributes for success 

• Strong written and verbal communication skills 

• Experience with IAM or other authentication and authorization technologies 

• Familiarity with using and following a style guide 

• Experience designing, planning, and delivering content solutions that meet the needs of technical business customers 

• Experience working directly with engineering teams 

• A proactive and open-minded attitude to resolving problems and delivering results 

To qualify for the role you must have 

• Bachelor's Degree in Computer Science, Engineering, IT, or equivalent work experience  

• A minimum of 3 years of experience as a technical writer 

• Previous experience in a global corporate IT environment  

Ideally, you’ll also have 

• Experience in Information Security 

• Experience as a Business Analyst 

• Familiarity with ITIL would be advantageous 

What we look for 

We’re looking for someone who can collaborate globally with different regions and cultures. Problem-solves, thinks creatively and has an open mind to new insights. Focus on customer service and building positive relationships with colleagues both across teams and globally. A highly motivated, diligent, and driven individual who seeks development and improvement opportunities and deliver quality services. 

What we offer 

As part of this role, you will work in a highly coordinated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: 

• Continuous learning: You will develop the mindset and skills to navigate whatever comes next. 

• Success as defined by you: We will provide the tools and flexibility, so you can make a significant impact, your way. 

• Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs. 

• Diverse and inclusive culture: You will be accepted for who you are and empowered to use your voice to help others find theirs. 

EY | Building a better working world 

 
_x000D_ EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

 
_x000D_ Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  

 
_x000D_ Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.