Technical Support Specialist (SaaS)

About Eqvista

Eqvista is an integrated Saas system that helps companies to manage private company equity by minimizing costs by automation, accounting, sharing and compliance tools built into the system. We also provide an array of valuation services for helping founders find their valuation for fundraising and ESOP issuance (409a)

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We are looking for a highly-driven and motivated Technical Support to join our team. They will be mainly responsible to provide technical support for users and instructions for internal use on our software system. High performance and capacity candidates would have an opportunity to expand their role.

Job Responsibilities & Duties:

Preparation of Support Articles on software features for client

Preparation of Instruction Manual for internal use

System design and internal/external support guides

Assisting for preparation of details for developing new features

Liaising with different teams concerning product development or project details.

Handling ad hoc assignments as required

Job Requirements:

Degree in Finance/Accounting / Management / Business Administration

1 year of software/product related SaaS experience (a Must)

Analytical with great attention to detail

Good command of written and spoken English

Good report writing and research skills

Good interpersonal, communication and analytical skills

Independent, self-motivated, responsible and diligent

Passion for software products and researching newest technology

Able to work independently and meet deadlines

Able to handle remote work and setting own deadlines

Excellent skills in Excel & Word

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A collaborative work environment that values creativity and innovation.
• Flexible work arrangements including remote work options.