Technical Support Specialist

Amtex Systems is Game Changing Innovators in technology across the world over two decades. We specialized in technology platforms and services in Software Development & Information Technology Consulting, Digital Media, Business Intelligence, Mobile Applications and Content Management. Amtex is ranked among the top 4 privately held companies in New York for Business Intelligence and Content Management solutions. Amtex provides solutions and services to clients in multiple domains including Technology, Financial Services, Media, Fashion, Retail and the Public Sector. Amtex is based in New York with offices located across the world. We are looking for an innovative enthusiastic person to join our team.

Job Description: Technical Support Engineer

Location - Gurgaon

Technical Support Engineer

Key Responsibilities:

• Respond to and resolve technical support tickets in a timely manner
• Work with the core engineering team to create and maintain tooling related to support functions
• Perform Root Cause Analysis to diagnose and troubleshoot software and network issues
• Document technical solutions and maintain knowledge base articles
• Collaborate with development teams to escalate bugs and feature requests
• Provide clear communication to members via the operations team throughout the support process
• Participate in on-call rotation as needed
• Monitor system performance and identify potential issues proactively

Required Qualifications:

• 2+ years of technical support experience
• Strong problem-solving and analytical skills
• Excellent written and verbal communication abilities
• Experience with ticket management systems

Preferred Qualifications:

• Knowledge of Oracle Simphony POS
• Knowledge of payment gateways and processing systems
• Experience in software maintenance, data imports/exports, and managing third-party integrations