Technical Lead-Cloud & Infra Engg
Birlasoft
5 - 10 years
Noida
Posted: 22/09/2025
Job Description
Area(s) of responsibility
We have an open position for experienced (L2) Incident Manager role in SM team.
Primary Skill –
Incident management and
P1 Bridge management.
Change Manager
Total experience:-8+Years
Relevant Experience:-5+Years
-ITIL certified
-Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.
-Support the design, development, delivery and management of communications.
-Conduct impact analyses, assess change readiness and identify key stakeholders.
-Provide input, document requirements and support the design and delivery of training programs.
-Complete change management assessments
-Identify, analyze and prepare risk mitigation tactics
-Identify and manage anticipated resistance
-Consult and coach project teams
-Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
-Support and engage senior leaders
-Coach managers and supervisors
-Support organizational design and definition of roles and responsibilities
-Coordinate efforts with other specialists
-Integrate change management activities into project plan
-Evaluate and ensure user readiness
-Manage stakeholders
-Track and report issues
-Define and measure success metrics and monitor change progress
-Support change management at the organizational level
-Manage the change portfolio
-Excellent Communication
About Company
Birlasoft is a global IT services and consulting company that is part of the CK Birla Group. It specializes in digital transformation, enterprise application services, and IT modernization for industries such as manufacturing, life sciences, BFSI, and energy. Birlasoft is known for its strong capabilities in SAP, Oracle, cloud, and analytics, helping clients drive innovation, reduce costs, and improve agility.
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