Technical Architect

Job Title: ServiceNow Technical Architect

Experience- 10+years

Job Summary:

The ServiceNow Technical Architect is responsible for designing and overseeing the implementation of scalable, secure, and high-performing solutions on the ServiceNow platform. This role bridges business needs with technical execution, ensuring alignment with enterprise architecture and strategic goals.

Key Responsibilities:

1. Architectural Design & Strategy

• Define and design high-level architecture for ServiceNow solutions across modules like ITSM, ITOM, HRSD, CSM, FSM, and SPM .
• Develop architectural blueprints, standards, and best practices.
• Align ServiceNow architecture with enterprise IT strategy and digital transformation goals.

2. Technical Leadership

• Provide guidance and mentorship to developers and implementation teams.
• Ensure adherence to architectural standards and coding best practices.
• Lead technical design sessions and code reviews.

3. Solution Implementation

• Oversee the development and deployment of ServiceNow applications and custom modules.
• Ensure solutions are scalable, reliable, and secure.
• Lead complex integrations using REST/SOAP APIs , OAuth , SAML , and middleware platforms.

4. Stakeholder Engagement

• Collaborate with business and IT stakeholders to gather requirements and translate them into technical solutions.
• Present architectural decisions and roadmaps to executives, including CIOs and CTOs.
• Conduct workshops, demos, and technical presentations.

5. Governance & Compliance

• Establish governance frameworks for ServiceNow development and deployment.
• Ensure compliance with regulatory standards and internal policies.
• Maintain detailed documentation including design specs, workflows, and technical guidelines.

Required Skills & Qualifications:

• Bachelors or Masters degree in Computer Science, Information Technology, or related field.
• 9+ years of experience in IT, with 3+ years in a ServiceNow architect role.
• Deep knowledge of ServiceNow platform architecture and modules.
• Strong experience with JavaScript , Glide , Flow Designer , and IntegrationHub .
• ServiceNow certifications such as:
• Certified System Administrator (CSA)
• Certified Implementation Specialist (CIS)
• Certified Application Developer (CAD)
• Certified Technical Architect (CTA) (preferred)
• Excellent communication, leadership, and stakeholder management skills.