Technical Account Manager
Peoplefy
5 - 10 years
Hapur, Thiruvananthapuram
Posted: 31/01/2026
Getting a referral is 5x more effective than applying directly
Job Description
Hi Everyone,
I am on lookout for Technical Account Manager and Service Delivery Manager Cloud Services
Please share your resume on if you can join within 30 days.
Technical Account Manager (Application side)
Job Description:
- Lead incident response (247 on-call rotation): triage, coordinate engineers, communicate status, run RCAs, and track corrective actions.
- Manage change & release readiness (CAB, maintenance windows, rollback plans).
- Build/run operational rhythms: dashboards, weekly service reviews, monthly/quarterly exec updates.
- Partner with Cloud/Eng teams on observability (logs/metrics/traces), capacity, performance testing, and resilience.
- Track and optimize cloud costs with FinOps practices.
- Maintain runbooks, SOPs, and playbooks; raise the bar on operational excellence.
- Ensure compliance with security and regulatory controls; support audits.
- Spot and deliver continuous-improvement initiatives that reduce toil and MTTR
Service Delivery Manager (Product/Application support)
Job Description:
- Be the primary customer contact for service health, incidents, changes, and upgrades.
- Drive SLAs/SLOs: define, monitor, and report availability, latency, and error budgets.
- Product/Application end to end overlooking
- Client & Customer support
- Global Stakeholder Management
- Build/run operational rhythms: dashboards, weekly service reviews, monthly/quarterly exec updates.
- Ensure compliance with security and regulatory controls; support audits.
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