Job Summary
Critical L3 resource for managing the Zscaler services package deployment for endpoints
Critical request to perform the deployment cofiguration of Zscaler Client Connect to endpoints and MSI Packaging to handle operations support during project life cycle
Provide mentoring and coaching to team members
Tier III support with in-depth knowledge of desktop/application troubleshooting
Ability to work independently with some guidance from supervisor/manager
Ability to effectively prioritize work
Responsibilities
Critical L3 resource for managing the Zscaler services package deployment for endpoints
Critical request to perform the deployment cofiguration of Zscaler Client Connect to endpoints and MSI Packaging to handle operations support during project life cycle
Provide mentoring and coaching to team members
Tier III support with in-depth knowledge of desktop/application troubleshooting
Ability to work independently with some guidance from supervisor/manager
Ability to effectively prioritize work for contractors and consultants
Business acumen to understand impact of changes and services disruptions to operations
Functional knowledge of infrastructure and application technologies and how they relate to delivery and maintenance of services such as LAN/WAN
Ability to communicate complex technical concepts to non-technical audiences
Ability to work collaboratively with both technical and non-technical resources to architect design and implement solutions
Strong communication and presentation skills