Team Lead - Incident Response

Position title: Team Lead (Incident Response)

Number of Position: 4

Job Location: Gurgaon

Shift timing: 8:30AM 5:30PM

Role and responsibilities

Responsible for overall performance and management of the team assigned

People management that includes responsibility of performance evaluation, training, discipline, career pathing of all team members

Proactive communication with client, ensuring all client requirements are met and reports are submitted on time

Set goals for team members and communicate it to the team

Ensuring all the key metrices are met including productivity, utilization, quality score, attendance, adherence to timelines

Management Reporting: - Reports required by management relating to performance, costs, efficiency, utilization are shared with stake holders on time

Actively work on skill development, engagement and retention of team members

Responsible for upskilling and training the team members

Provide regular feedback for performance

Take necessary action including raising concern with stakeholders in case of performance or discipline related issues within the team

Conduct regular 1-on-1 connects with team members

Perform QC/QA checks for team members

Liaison with other teams/departments

Desire Candidate Requirements

Any graduate/Postgraduate with 3+ Yrs of experience as people manager or similar role with years of experience with LPO/Legal Services.

Candidates with background of Document Review or e-Discovery or Contracts or Data Breach or Compliance are eligible to apply for this role.

Excellent people management skills

Passionate to drive business metrics Productivity, Quality, and other key deliverables

Ability to priorities between multiple complex projects/timelines

Excellent written and Verbal communication

High level of positive attitude with good listening skills

Good decision-making ability

Ability to adapt to any process changes and work on different types of projects

Good knowledge in Excel

Ability to priorities between multiple complex projects/timelines

Strong attention to detail and the ability to conduct root cause analysis

Candidates with demonstrated experience in Data Breach Response, or Incident Response will be preferred

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