Talent Acquisition Specialist-ServiceNow

We are seeking a Talent Acquisition Specialist ServiceNow to lead end-to-end hiring for niche ServiceNow skillsets across global delivery models. The role requires strong domain understanding, proactive stakeholder engagement, and the ability to deliver high-quality talent in a competitive technology market.

Key Responsibilities

• Own full-cycle recruitment for ServiceNow roles including Developers, Administrators, Architects, Business Analysts, and Platform Specialists
• Partner closely with Hiring Managers, Delivery Heads, and HRBPs to understand workforce plans, project requirements, and skill gaps
• Source talent through LinkedIn, Naukri, Job Portals, ATS, referrals, and passive talent mapping
• Screen, assess, and shortlist candidates based on technical competence, certifications, domain exposure, and cultural fit
• Coordinate and manage interview processes, feedback loops, and offer closures
• Drive offer negotiation, candidate engagement, and joining conversions
• Maintain strong candidate relationships to ensure positive candidate experience
• Build and maintain a ServiceNow talent pipeline for current and future mandates
• Track recruitment metrics such as TAT, cost per hire, pipeline health, and closure ratios
• Ensure compliance with internal hiring policies and documentation standards

Required Skills & Competencies

• Proven experience hiring for ServiceNow technologies
• Strong understanding of ServiceNow modules: ITSM, ITOM, ITAM, HRSD, CSM, SecOps (preferred)
• Excellent sourcing, screening, and stakeholder management skills
• Ability to work in high-pressure, SLA-driven environments
• Strong communication, negotiation, and relationship-management capabilities
• Familiarity with contract, contract-to-hire, and permanent staffing models