T&T- EAD- Sr Con-Shift Team Lead
Deloitte
5 - 10 years
Mumbai
Posted: 09/09/2024
Job Description
Position Team Lead
Lead, mentor, and manage a team of Cloud Support L1 technicians.
Conduct regular team meetings to review performance, provide updates, and address any issues.
Develop and implement training programs to enhance the technical skills of the team.
Track and report on team performance metrics.
Identify areas for improvement and implement corrective actions.
Prepare and present regular performance reports to senior management and customers.
Possess good knowledge and hands-on experience working with the ServiceNow tool.
Hands-on experience in creating ServiceNow reports for Incident management , Change management etc.
Implement best practices for incident management and problem resolution.
Develop and maintain support documentation and knowledge base articles.
About Company
Deloitte is a global professional services firm that provides a wide range of services, including audit and assurance, consulting, tax, risk management, and financial advisory. With a presence in over 150 countries and a network of member firms, Deloitte serves clients across various industries, helping them solve complex business challenges, improve operations, and innovate. Known for its expertise in management consulting, technology solutions, and strategy, Deloitte is one of the Big Four accounting firms and is recognized for its commitment to quality, integrity, and making an impact in the marketplace.
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