System Administrator

Role : System Administrator

Position Summary:

We are looking for an IT Infrastructure Support Engineer (L1) to provide day-to-day operational support for servers, firewalls, Linux basic administration, network troubleshooting, and hardware break-fix. The role involves monitoring infrastructure, handling tickets, resolving user and system issues within SLA, escalating to L2/L3 when required, and maintaining.

Responsibilities

• Maintain system efficiency
• Ensure system design allows all components to work together properly
• Make recommendations for upgrades
• Evaluate and modify system performance
• Install, configure, and maintain Windows and Linux operating systems across physical and virtual environments
• Monitor system performance and availability; escalate issues as needed
• Troubleshoot and resolve hardware issues including desktops, laptops, servers, and peripherals
• Support basic network administration tasks including connectivity troubleshooting, IP configuration, and switch/router maintenance
• Maintain documentation for system configurations, procedures, and incident logs
• Perform routine backup sand assist in disaster recovery testing
• Apply OS patches and software updates in a timely and controlled manner
• Respond to help desk tickets and provide Tier 1/2 technical support to end users
• Assist with procurement, asset tracking, and inventory management

Qualifications

• Exp : 1-3 Years

Operating System

• Hands-on experience with Windows10/11
• Working knowledge of Linux distributions (Ubuntu)
• Familiarity with command-line interfaces for both Windows (PowerShell/CMD) and Linux (Bash)

Networking

• Understanding of core networking concepts: TCP/IP, DNS, DHCP, VLANs, and subnetting
• Ability to troubleshoot basic LAN/WAN connectivity issues
• Experience with network tools such as ping, traceroute, nslookup, and netstat

Hardware

• Ability to diagnose and resolve hardware failures (RAM, HDD/SSD, PSU, NIC)
• Experience assembling, upgrading, and maintaining desktops and servers
• Familiarity with BIOS/UEFI configuration and POST diagnostics

General

• Basic understanding of IT security principles (user access control, patch management)
• Strong problem-solving and troubleshooting methodology
• Good written and verbal communication skills
• Ability to work independently and prioritize tasks in a fast-paced environment