Support Manager

POSITION: Transaction Banking Support Manager

EXPERIENCE: 12 to 15Yrs

ROLE TYPE: Full time

LOCATION: Chennai (Siruseri 5 Days work from Office 10AM to 7PM shift)

About us:

Intellect Design Arena Ltd. has the worlds largest cloud-native, API-led microservices-based multi-product platform for Global leaders in Banking, Insurance, and Capital Markets. eMACH.ai, the most comprehensive open finance platform is at the forefront of the BankTech Wave 5, a significant phenomenon that enables banks and financial institutions to move from product and process to design and experience to compose their unique My Signature Solution.

With over three decades of deep domain expertise, Intellect is the brand that progressive financial institutions rely on for digital transformation initiatives. It offers a full spectrum of banking and insurance technology products through its three lines of businesses Intellect Global Consumer Banking (iGCB), Intellect Global Transaction Banking (iGTB), and IntellectAI.

Intellect pioneered Design Thinking to create cutting-edge products and solutions for banking and insurance, with design being the companys key differentiator in enabling digital transformation. FinTech 8012, the worlds first design center for financial technology, reflects Intellects commitment to continuous and impactful innovation, addressing the growing need for digital transformation. Intellect serves over 270 customers through offices in 57 countries and with a diverse workforce of solution architects, and domain and technology experts in major global financial hubs around the world. For further information on the organization and its solutions, please visit

Our Achievements:

We are the world's No.1 Fintech company recognized by the global survey of IBS. We provide full spectrum, fully integrated products that run in over 250 financial institutions, across 90+ countries. With over 4500 solution architects, and domain and technology specialists, backed with over 30 years of deep domain expertise, Intellect is the brand on which progressive financial institutions rely on for transformation initiatives.

Our aggressively customer-centric design philosophy has enabled the engineering of agile and holistic digital solutions, with full lifecycle enablement and industry-leading performance assurances.

What We Offer

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities.
• The chance to work on some of the most challenging, relevant problems in financial services & technology.
• A work environment built on collaboration, flexibility and respect.

What Intellect offers you:

FT 8012, Worlds First FinTech Design Center for Financial Institutions, has a rich and truly diverse work environment that is bustling with creative energy and individual perspectives from 29 nationalities and 30 languages.

LIVE YOUR DREAM - Intellect is India's most profitable unicorn. A pioneer in design thinking, it has helped shape the future of FinTech with passion, and cutting-edge products.

Imagination - Explore new possibilities at the epi-center of Design Thinking and cutting-edge technology- Unleash your true potential with mentor-led growth and development

Learning - Regular training sessions to develop personality traits- Full support on career and skills development to enhance your expertise to maximize your career aspirations.

Execution Excellence- Get an opportunity to work with the worlds strongest FinTech leaders who designed and created a complex world class products- Be part of our dynamic team, to create world-class products for global marquee clients- A clear team vision with Future ready FinTech Platform

Collaboration - A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act.

Influencing - We are an agenda setter in the market by delivering composable, contextual and hyper scalable Fintech solutions.

Benefits:

• Spot Awards & Chairman Excellence Awards to recognize exemplary performance
• Medical Insurance
• Excellent variable pay-outs.
• No probation period, enjoy all company benefits from the day you join us.

Job Description:

Mandatory Skills:

• Strong functional knowledge of Corporate Payments, including RTGS, NEFT, SWIFT, UPI, and Virtual Accounts.
• Proven experience in Project Management, Implementation, and Stakeholder Coordination across business and IT teams.
• Hands-on exposure to Digital Banking Platforms, Payment Hubs, and API Integrations.
• Familiarity with Regulatory and Compliance frameworks (RBI, SWIFT, ISO 20022).
• Excellent communication, analytical, and problem-solving abilities.

Key Responsibilities

• Manage end-to-end implementation of corporate payment solutions and digital banking projects.
• Act as a bridge between business, IT, operations, and clients for smooth project delivery and onboarding.
• Drive client engagement, addressing payment requirements, solution design, and post-go-live support.
• Coordinate with internal teams, vendors, and Fintech partners for integrations and system enhancements.
• Ensure adherence to regulatory, compliance, and governance standards.
• Lead process improvement initiatives to enhance operational efficiency and client experience.