Supervisor Travel & Expense

Job Overview:

The Card Services Supervisor leads a team through an outsourcing provider, to support Out of pocket , corporate credit card and P-Card programs. This role requires independent decision-making, initiative, and the ability to manage multiple priorities while maintaining high-quality outcomes. The incumbent interacts with stakeholders across all levels of the organization and handles sensitive information with discretion.

Key Responsibilities:

Team Leadership & Governance (Outsourced Model):

• Lead and inspire a high-performing outsourced Card Services team through a structured governance framework.
• Manage the outsourced Card Services team through a structured governance framework.
• Establish and maintain:
  • Weekly operational reviews to monitor service delivery and resolve issues.
  • Monthly performance scorecards tracking SLAs, KPIs, and compliance metrics.
  • Quarterly strategic reviews to assess service quality, innovation, and alignment with business goals.
  • Escalation protocols for critical issues and service disruptions.
  • Change control processes for updates to systems, policies, or scope.
• Ensure clear documentation of roles, responsibilities, and workflows between Fortrea and the outsourcing provider.
• Foster collaboration and accountability through regular communication and feedback loops.

Stakeholder Collaboration:

• Partner with finance and business leaders to address Procure-to-Pay cycle issues.
• Maintain strong internal relationships with IT, Treasury, Payroll, AP, Accounting, and external partners such as banks and auditors

Process Improvement & Compliance:

• Recommend and implement process enhancements and reporting improvements.
• Lead group discussions and present feedback to management.
• Maintain confidentiality and ensure compliance with internal policies and external regulations.

Special Projects:

• Execute ad hoc assignments and participate in strategic initiatives as needed.

Experience (Minimum Required):

• Minimum 8 years in a corporate business environment, preferably in finance or card services.
• Experience managing outsourced teams or shared services.
• Strong communication, organizational, and problem-solving skills.
• Strong data management and analytical skills
• Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Experience with ERP systems
• Comfortable interacting with all levels of the organization.
• Experience working with global teams and in a multi-currency environment
• Decision-Making: Makes informed, timely decisions with a focus on quality and risk mitigation.
• Collaboration: Fosters a collaborative environment across internal and external stakeholders.

Qualifications (Minimum Required):

• Bachelor’s degree in Accounting, Finance, or related field.

Preferred Qualifications Include:

• Fortrea may consider relevant and equivalent experience in lieu of educational requirements.

Physical Demands/Work Environment:

• Remote-Based, as requested by the line manager.

Learn more about our EEO & Accommodations request here.