Supervisor

Role: Supervisor Corporate Travels

Work from Office - 5 days a Week

Type: Fulltime

Location: Residency Road, Bangalore

GDS Level: Expert

Requirements:

• Education: Graduation required Bachelors/ Masters any stream
• Experience: 8 Years Minimum in travel industry supporting corporate travel setups
• Need to have expert level Skill in Manual GDS (Sabre/Galileo/Amadeus)
• Good Written and Verbal Communication Skills.
• Deep Knowledge of fare construction, ticketing, and CRS systems (Amadeus/Galileo/Sabre).
• Understanding of world geography, visa requirements, and airline regulations.

Key Responsibilities:

• Should Possess hands on experience in manual GDS(Sabre/Amadeus/Galileo).
• Coach, develop, and manage the performance of a team of agents within the contact centre to achieve revenue and customer service targets in support of our overall departmental targets.
• Ensure that team and individual agent performance is at the required standard and maximize the productivity of each individual member.
• Conduct monthly performance management reviews (one to ones) ensuring that objectives and development plans are clearly set out and provide regular feedback to team members and management. Monitor team compliance to set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, etc.) for inbound calls and back office across all markets/functions in order to ensure guest confidence, satisfaction and loyalty.
• Conduct regular team briefings to ensure team members are kept up to date on companies products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance self and teams technical skills.
• Ensure that all customer complaints or queries received either directly via escalation or from other departments are objectively investigated and are responded to in a timely manner and where appropriate, recommend or personally take corrective action.
• Liaise with other internal contact centre teams (e.g. Operations, People support, Quality etc.) regarding issues/areas of common interest.
• Liaise with other departments in the company (e.g. CRC, airports, E-commerce, pricing) on ad hoc basis to ensure smooth functioning of all processes
• Prepare and submit periodic performance reports and presenting same to management

If interested Kindly share your updates resume to arpudharaj.j@dnata.com/ recruitment.india@dnata.com