Supervisor - DFLT SER_DFLT SER

Supervisor

About Us

Moder formerly known as Archwell Operations is a part of Archwell Holdings founded in 2017. We are a tech forward outsourcing company specialising in supporting the US Mortgage, Insurance, and Banking industries. We specialize in end-to-end component based outsourcing, managing one-off projects to becoming an extension of the customer service or operations team. Our team is built on industry expertise and provides the traction clients need to grow their company.

Equipped with diverse tools, platforms, solutions, and services we strive to work towards our mission to positively impact the financial health of companies by powering in-house processes using top talent, workflow best practices, and progressive technology.

Link - https://www.gomoder.com/about-moder

Job Overview:

Review of the foreclosure process preferably Judicial. Taking necessary actions to mitigate any delays in foreclosure process. Coordinate with the foreclosure attorney firm/Client to meet the foreclosure timelines.

Understanding of FC complaints, Notice of Sale, SOT processes in the Foreclosure Cycle. Review loans with foreclosure sale packages and request for all relevant documents to prepare the bidding instructions and perform compliance checks. Complete the assigned workflows and generate judgment figures and reinstatement figures to be sent to foreclosure attorney firm/client. Prepare documents for execution along the foreclosure process. Review loans which are eligible for foreclosure. Good understanding of Court docket reviews, e-service process etc.

Ensure all assigned cases are worked in accordance with regulatory, investor/insurer, and Trust Policy requirements and timelines. 

Update and document all tracking systems of the accounts worked.

Roles & Responsibilities

• SLA Compliance: Monitors daily inflow and conducts daily huddles to prioritize the day’s work
• Process Compliance: Ensures agents are following the most updated SOP
• Client Interaction: Promptly responds to all queries and escalations from client partners
• Knowledge Management: Ensures all his agents completes all mandatory and process specific courses timely
• Operations: Identifies training needs of his team and coached bottom performers
• Quality Planning: Reviews quality scores for the agents and provides plan on Quality control and assurance and improvement at process level to meet the SLA targets.
• Performance Reviews: Prepares monthly scorecard of the agents to track SLA targets of each team members and conduct one on one meeting basis the performance

Qualification & Experience

Educational qualification and years of experience required in any specific domain/skill for the role

• Basic Degree completion (15 years of education)
• Good written and oral communications skills in English
• US Mortgage Experience in Default Servicing Foreclosure Preferably Judicial FC (Minimum 36-60 Months)