Store Manager – Gurgaon
ORNAZ
5 - 10 years
Gurugram
Posted: 19/02/2026
Job Description
ORNAZ is an aspirational premium diamond jewellery brand specializing in natural diamond engagement rings and fine jewellery. Known for design excellence, trust-led sales, and a high-touch customer experience, ORNAZ is also a celebrity-loved brand, trusted by modern couples for their milestone purchases. As we expand our retail presence, we are looking for a strong Store Manager to lead our Gurgaon location.
The Store Manager will be responsible for driving store revenue, managing high-ticket consultative jewellery sales, leading the sales team, and ensuring an exceptional luxury customer experience aligned with ORNAZ standards.
- Drive monthly and quarterly store sales targets and conversions
- Handle premium client interactions and support closing of high-value purchases
- Deliver a personalized, consultative buying experience for engagement and milestone jewellery
- Lead, train, and monitor the performance of the in-store sales team
- Ensure strong follow-ups on leads, orders, and delivery commitments
- Maintain visual merchandising standards and overall store presentation
- Coordinate with production, logistics, and central teams for smooth order execution
- Oversee inventory checks, billing accuracy, and store compliance
- 37 years of retail experience (jewellery, luxury, or premium retail preferred)
- Experience in natural diamond jewellery sales or high-value retail transactions
- Strong client handling, relationship-building, and sales closing ability
- Experience managing store teams and owning revenue targets
- Comfortable with CRM systems, billing software, and reporting
- Competitive salary + performance incentives
- Opportunity to grow with a fast-growing aspirational premium jewellery brand
- Leadership exposure and strong career growth potential
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