Positions Objective:

To manage a store in a profit center capacity in order to achieve budgeted sales and profits and provide superior customer service

Key Responsibilities:

Sales Target Achievement

To ensure implementation of promotional activities and create awareness of the Fabindia brand
Identify potential customers and customize selling approach to cross sell/up-sell
Planning and achieving the daily/monthly Store as well as category sales Targets of the stores
To track and monitor retail metrices like mystery customer report, footfall, conversion, average bill value etc. and take corrective and timely measures
Should be able to Gauge customer requirements, bulk orders and fulfillment of same
Ordering the right product mix to meet customer/store needs.

Customer Service

To ensure superior customer service at all times
Ensure major customer issues/complaints/feedback are escalated to the Area Manger/MRH
Ensure appropriate look and feel, smooth running and security of own stores
Maximize the store Profitability and Productivity by following the productivity parameters.
Maintain the balance between optimal utilization of the wallet and meeting customer needs
Monitor compliance and provide inputs for refinement
Identify need gaps and influence product mix
Ensure optimal utilization of the wallet
Plan ordering and managing stock levels as per Fabindia SOP
Providing inputs towards product development/Quality Issues
To ensure timely global counts are done and all protocols related to inventory and merchandise upkeep are adhered to minimise inventory loss
To keep check on the given OPEX budgets to ensure expenses are within the Budgets.

Visual Merchandising

To ensure VM Guidelines are followed and adhered to at the store
Enhancing the customer experience by providing feedback/guidance to the team on Visual Merchandising
Ensure the Optimum utilization of the Store space & showcasing the right merchandise mix to maximise SPF for the categories
Providing data and the initial framework of the store budget.

Administrative Responsibility

Monitoring actual performance against OPEX budget through the year
Compiling data and timely reporting of relevant market MIS reports (mystery customer, footfall, conversion, average bill value etc.)
Maintaining procedural and documentary compliance
To ensure proper packaging & insurance documentation to be in place for cross store transfers. Accurate documentation is submitted timely to support claims

Market Study

Track competition and local environment and provide inputs to AM/MRH
Formulating strategies & recommending business development initiatives/workable business ideas.
Identifying potential store locations and business opportunities
MIS and Reporting
Regular analysis of sales and stocks region/store/category wise
To prepare various reports as per the timelines, daily, weekly, fortnightly and monthly

Self & Team Development/Teamwork

Team development by constant coaching and training
To deploy staff between the categori0es basis their competencies
KRA based evaluation performance of all reportees to be done by the end of every block and KRAs to be handed over to all reportees at the beginning of every block
Running a detailed induction program along with Training department for induction of new team members. To provide coaching and mentoring to new employees
Improving teamwork with peers/markets/PH
To ensure that all team members are groomed as per Fabindia standards and adhere to the code of conduct

Educational Qualification: Graduate / PG / MBA

Experience in Retail Industry

Knowledge and Skills Required:

Results-Oriented Approach

Innovative Thinking and Willingness to Learn

Strong Customer Focus

Effective Decision-Making

Strategic and Entrepreneurial Mindset

Planning and Analytical Skills

Interested candidates please send resume at sana.daniel@fabindia.net

Store Incharge