Position Summary with Job Responsibilities

Resolve customer issues, drive service and spare parts revenue in service network in order to drive high customer satisfaction and after sales revenue through service network within company policies and code of conduct.

Education

(Mechanical) in Automobile or Electrical

Work Experience

7 to 8 workshops (dealerships & TASS) in a state,15 to 20 Key accounts & STU( State Transport Undertaking)

3-7 years of experience in a technical and/or customer servicing role preferably in automobile , two wheeler , commercial & passenger ancillaries, heavy engineering .or other sectors

Tata Motors Leadership Competencies

Developing Self and Others - Recognizing continuous development is essential for success and taking steps to develop self and helping others to excelLeading Change - Recognizing the need for change, initiating and adapting to changeDriving Execution - Translating strategy into action and executionLeading by Example - Encouraging and following ethical standardsMotivating Self and Others - Inspiring teams and individualsCustomer Centricity - Anticipating, understanding and focusing efforts on meeting the customer (stakeholders) needs or expectations

Functional Competencies

Knowledge of AutomobilesStrong analytical and Problem solving skillsInterpersonal Skill

Tags

Std- Customer Support Manager

Tata Motors

Job Description

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