Sr. Technical Representative, Global Service Desk-1

Concentrix

5 - 10 years

Kolkata

Posted: 11/05/2025

Job Description

Job Title:

Sr. Technical Representative, Global Service Desk-1

Job Description

Change Management Analyst (ITIL)

The Associate, Global Change Management works within established procedures of Global IT Change Management with a moderate degree of supervision and provides advanced support of remedy system, real time IT change reviews, reporting, analytics, end to end IT change process. This position requires intermediate knowledge for change management and IT Platforms

Location:

IND Kolkata - 10th Floor on Block A, DLF IT Park I, New Town

Language Requirements:

Time Type:

Full time

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About Company

Concentrix is a global business services company specializing in customer experience (CX) solutions and technology. Headquartered in Fremont, California, it provides services like customer support, analytics, automation, and consulting to businesses across various industries, including technology, healthcare, finance, and retail. Known for its innovation and commitment to enhancing customer journeys, Concentrix operates in over 40 countries with a focus on delivering personalized and efficient customer engagement solutions.

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