Sr. Manager-Quality

1. Strategic Quality Leadership

• Define and implement quality strategies, policies, and systems aligned with business goals.
• Establish and drive the Quality Management System (QMS) in accordance with ISO 9001, ISO 14001, and industry standards.
• Lead audits internal, customer, and third-party and ensure successful certifications.

2. Process Quality & Manufacturing Support

• Monitor quality at each stage of production SMT, assembly, aging, calibration, burn-in, final inspection.
• Define critical quality parameters for LED modules and cabinets.
• Analyse and reduce defects (DPPM, FPY, rework/rejection %, etc.).
• Work closely with production and process teams to ensure line-side quality assurance.

3. Incoming and Supplier Quality

• Oversee IQC for LED chips, ICs, PCBs, drivers, mechanicals, and adhesives.
• Approve suppliers and monitor performance (SPC, 8D reports, PPM levels).
• Coordinate with sourcing for supplier audits and incoming material inspections.

4. Customer Quality

• Manage customer complaints and implement CAPA using tools like 8D, Fishbone, 5-Why, FMEA.
• Represent quality team in customer audits and visits.
• Ensure zero-defect delivery and develop traceability systems

5. Team & System Development

• Lead and mentor QA/QC engineers and inspectors.
• Implement digitized quality reporting systems (ERP/ MES).
• Promote a culture of continuous improvement using lean and Six Sigma principles.