Sr. Facility Executive

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Position: Senior Facility Executive

Overview: The Senior Executive, Soft Services Operations will lead the strategic development and operational delivery of all soft services across our client portfolio. This executive role requires a visionary leader who can elevate service standards, drive innovation in soft services delivery, and create exceptional workplace experiences that support client organizational goals.

Key Responsibilities:

• Develop and implement the strategic vision for soft services including reception, concierge, mail services, catering, janitorial, security, and workplace experience programs
• Lead a diverse team of soft services professionals across multiple client sites
• Establish service excellence frameworks and performance metrics that align with client expectations
• Build and maintain executive-level relationships with key clients and stakeholders
• Drive continuous improvement initiatives that enhance service quality while optimizing costs
• Identify and implement innovative technologies to improve soft services delivery
• Oversee the financial performance of the soft services portfolio, including budgeting, forecasting, and P&L management
• Develop and maintain strategic vendor partnerships to enhance service offerings

Qualifications:

• 7 + years experience in soft services management with at least 5 years in an executive leadership role
• Proven track record of developing and implementing innovative soft services programs
• Strong commercial acumen with experience in P&L management and strategic planning
• Excellent stakeholder management skills with ability to influence at C-suite level
• Master's degree in Business Administration, Facility Management, or related field preferred
• Industry certifications such as IFMA, RICS, or equivalent
• Outstanding team leadership capabilities with experience managing geographically dispersed teams

Location:

Scheduled Weekly Hours:

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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