Sr. Executive - Guest Relations

Sr. Executive - Guest Relations

Location: FLAME University, Lavale Campus

Role Summary

Represent FLAME Universitys hospitality desk by welcoming and assisting guests, coordinating with internal departments, and ensuring a seamless and professional guest experience on campus.

Key Responsibilities

1. Guest Management

• Greet and welcome visitors, parents, delegates, and stakeholders.
• Maintain visitor records and ensure smooth check-in/check-out processes.
• Provide accurate campus information and guide guests as required.

2. Coordination & Communication

• Liaise with departments (Admin, Security, Academics, Facilities) to ensure timely support for guest requirements.
• Handle appointment scheduling, meeting room arrangements, and event-related guest coordination.
• Manage communication through phone, email, and the front desk.

3. Hospitality & Service Excellence

• Ensure professional service standards for all campus guests.
• Oversee refreshments, seating arrangements, and hospitality logistics during meetings and events.
• Maintain the reception areas cleanliness, ambience, and presentation.

4. Administration & Support

• Manage visitor passes, ID cards, and stationery logs.
• Support travel, accommodation, and transport arrangements for official guests and delegations.
• Assist in basic documentation, filing, and daily reporting.

Required Skills

• Excellent communication and interpersonal skills
• Pleasant personality with professional grooming
• Prior experience in hospitality/front office roles (preferred)
• Strong customer service orientation
• Ability to multitask and remain calm under pressure
• Basic proficiency in MS Office and telephone/email etiquette