Specialist App/Prod Support

Job Description:

Roles and Responsibilities:
• Communicate effectively with stakeholders and collaborate with cross-functional teams.
• Tier 1 application support provides initial response to alerts, alarms, and trouble tickets; perform 
morning health checks: take immediate known or documented actions to support and recover 
applications / jobs; as needed engage the next support level; follows AT&T incident management 
practices that include Outage Calls, recovery participation and communication support, post 
incident RCA & other support meetings, supports changes and releases but does not deploy 
changes.
• 2-3 years of end-to-end hands-on experience in implementing Oracle’s EPM Cloud suite of products 
such as PBCS, EPBCS, FCCS etc.
• Strong functional understanding of Financial Planning and Budgeting and Financial consolidation.
• At least 3 years’ experience in supporting multiple EPM Cloud modules by directly interacting with 
client business and IT team.
• Experience working in production support life-cycle processes for large organization.
• Experience in working with complex EPM integrations involving multiple source systems and both 
direct integrations, EPM Agent based integrations and file-based integrations
Hands-on experience with managing Linux based EPM environments and autosus based job 
scheduling.
• Hands-on experience with Essbase 21C and all associated scripts, data loads and maintenance
• Ability to connect with multiple teams and work in collaborative to resolve support issues.
• Ability to run monthly/quarterly run book, co-ordinate with various teams/people involved in that 
process and update the status of the same to management.
• Experience in delivering training to users and manage multiple deliverables at the same time
experience in EPM Automate, HFR and SmartView reporting.
• Hands on experience in building application artifacts (Configuring Dimensions, creating data 
forms/business rules/calculations, EPM Automate scripts etc.), building data integrations and 
designing Dashboards & Reports
Shift timing (if any): 24X7 (Rotational basis)
Location / Additional Location (if any): Hyderabad
Overall Experience: Overall Experience: 4 – 8 + experience performing Production Support for 
Mission Critical, high-performance applications. Supervisory: No
Additional information (if any): Willing to work in Shift Duties, Willingness to learn is especially 
important as AT&T offers excellent environment to learn Digital Transformation skills such as cloud, 
DevOps, AI, Full stack etc.
Education Qualification: B.E in CSE/IT
Certifications (if any specific): Azure Certification
Supervisory: No

Weekly Hours:

Time Type:

Location:

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.