Specialist, Applications

About this role:

R&A’s PMO Application Support Specialists are responsible for supporting various diagnostics hosted on the Employee Diagnostics Platform. The team delivers impact by effectively assisting our associates in finding targeted solutions for their pressing questions and requests. The Application Support team is also responsible for executing strategic and ad hoc projects that directly impact our business outcomes

What you’ll do:

• Support Practices for client facing diagnostics on the Employee Diagnostic Platform.
• Ensure high-quality servicing of the EDP L1 inbox. Work closely with Product and IT teams to ensure prompt and accurate responses to associate queries.
• Analyze business needs and translate them into clear functional and technical requirements. Deep dive into qualitative and quantitative data to identify targeted insights for a diverse audience. Translate insights into actionable solutions, including product improvements and literature.
• Execute and lead (when applicable) process-related activities using data and principles of efficiency, simplicity, scale, and change management.
• Deliver input for timely reporting that communicates process/operations performance, progress, challenges, and potential solutions.
• Support various projects and initiatives, such as conducting UAT, preparing release notes, and providing updates inside Gartner, as required.
• Deliver intended business outcomes and drive continuous improvement through special projects, including both tactical and strategic analysis.
• Apply and follow project management approaches and best practices for all projects, underpinned by a quantitative/qualitative fact base and in support of change management initiatives.

What you’ll need:

• Bachelor’s degree or higher required
• 0 to 3 years’ experience in application support/product ops/product support, business analysis, or a related role. Preferably supporting product and/or product strategy within a large, complex global organization
• Understanding of requirements gathering methodologies and tools.
• Understanding of project management basics, strong business acumen and intellectual curiosity to process and understand information quickly, diagnose issues to make actionable recommendations, along with strong analytical and problem-solving abilities
• Background in data analysis and/or business intelligence. Comfortable working with large data assets and data visualization applications (ex. MS Power BI, SQL, etc).
• Excellent written and oral communication skills and the ability to communicate effectively with a broad spectrum of roles and titles.
• Demonstrated track record and experience working in a complex and fast paced global work environment, with the ability to multitask and prioritize effectively. Experience with JIRA and ServiceNow is helpful.

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Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? 

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer? 

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. 

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

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