Solutions Architect

About Company :

They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from whats now to whats next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

About Client:

Our client is a global digital solutions and technology consulting company headquartered in Mumbai, India. The company generates annual revenue of over $4.29 billion (35,517 crore), reflecting a 4.4% year-over-year growth in USD terms. It has a workforce of around 86,000 professionals operating in more than 40 countries and serves a global client base of over 700 organizations.

Our client operates across several major industry sectors, including Banking, Financial Services & Insurance (BFSI), Technology, Media & Telecommunications (TMT), Healthcare & Life Sciences, and Manufacturing & Consumer. In the past year, the company achieved a net profit of $553.4 million (4,584.6 crore), marking a 1.4% increase from the previous year. It also recorded a strong order inflow of $5.6 billion, up 15.7% year-over-year, highlighting growing demand across its service lines.

Key focus areas include Digital Transformation, Enterprise AI, Data & Analytics, and Product Engineeringreflecting its strategic commitment to driving innovation and value for clients across industries.

Job Title: ServiceNow Architect

Location: Pune, Maharashtra

Experience: 10+ yrs

Job Type: Contract to hire(Min 1+ yr)

Notice Period: Immediate joiners

Job Description:

• Preferred Requirements
• ServiceNow CSA (mandatory); CIS (ITSM ) preferred.
• Proven experience acting as a ServiceNow Platform or Integration Architect, with hands-on ownership of design and production outcomes in a large, complex enterprise environment, primary ownership of enterprise integration architecture in a large, complex environment
• Prior exposure to telco domain, regulated, or high-availability operational landscapes preferred
• Primary Responsibilities include:
• Own end-to-end technical architecture and governance of the ServiceNow platform across ITSM, ITOM (Discovery, CMDB), Integrations, and SecOps.
• Act as the final technical authority for platform design decisions, integration patterns, and custom development standards.
• Design, govern, and troubleshoot complex enterprise integrations, including API gateway / ESB / SIAM BUSstyle architectures, custom integration framework, with full accountability for production stability and failure handling.
• Demonstrate deep hands-on expertise in ServiceNow integrations, including custom REST/SOAP integrations, orchestration logic, and supporting utilities.
• Lead and mentor development teams, ensuring solutions are BAU-ready, supportable, and aligned with platform standards.
• Support CMDB integrity and audit readiness, including Discovery strategy, identification/reconciliation rules, and CI ownership.
• Perform technical impact analysis and root cause analysis for major incidents, delivering permanent remediation designs.
• Define and maintain runbooks, escalation models, and operational documentation enabling BAU teams to operate independently.
• Govern custom development (Script Includes, Business Rules, Flow Designer, scoped apps) with a focus on long-term maintainability and upgrade safety.
• Collaborate with multiple vendors and internal stakeholders, enforcing clear ownership boundaries and architectural compliance.
• Support security-driven use cases, including certificate-based integrations, secure credential handling, and operational SecOps workflows.